Specialist, Campus Store

Thank you for your interest in a career at Northcentral Technical College (NTC).

NTC offers outstanding career opportunities on a modern campus with state-of-the-art technology that allows for a collaborative learning and work environment.Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off - including two paid closures for the winter holiday (Christmas - New Year) and summer (week of July 4th), for most full-time positions. NTC is "The College that Cares" and makes a difference in the lives of our employees and students. If you have the desire to help students while positively impacting the community, we'd love for you to join our team! See why our current employees did!

Starting Hourly Rate Based on Qualifications:

JOB SUMMARY, DESCRIPTION & QUALIFICATIONS:

Job Summary

The Campus Store Specialist ensures exemplary customer service is provided to NTC students, staff, and the public. The Campus Store Specialist assists with the purchasing and merchandising of general merchandise both in-store and via the Campus Store website. This position also plans and executes store promotions, maintains product listings on the ecommerce site, assists with the training and development of student employees, and coordinates web order fulfillment and shipping software.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodation.

Merchandising:

• Receive and inspect new merchandise.

• Merchandise new products and remerchandise on a regular basis.

• Monitor inventory levels and prepare/place product orders.

• Ensure store and stockroom are clean, organized, and all visual standards are met.

• Plan and execute merchandise markdowns and promotions both in-store and online. This includes setting up accurate discounts in inventory control software, website, and related promotional signage and images. Provide coordination of Campus Store marketing activities with the Student Engagement team.

• Entry of merchandise descriptions and upload of merchandise photos for store website.

• Maintenance of online product listings ensuring new merchandise is added and discontinued items are removed in a timely manner. Organize product listing into user-friendly categories and descriptions/photos meet accessibility standards.

• Utilizes AI and emerging technologies, as appropriate, to enhance daily workflow efficiency, improve service delivery, and support accurate and timely completion of responsibilities in alignment with institutional guidelines.

Clerical and Data Entry:

• Provide general clerical support.

• Data entry and verification of item prices and purchasing documents.

• Perform basic information analysis and reporting.

• Perform filing and maintain data/information organization.

Store Operations:

• Open and close store.

• Prepare daily deposits and change orders.

• Order store supplies as needed.

• Assist with store and campus events.

• Train and monitor work of student employees and provide coaching/feedback.

• Provide support for Student Engagement Manager and Campus Store & Course Materials Coordinator as needed.

• Coordination of web-order fulfillment procedures to include accurate fulfillment, tracking and maintaining backorders, order-related customer communications, maintenance of shipping partnerships, etc.

Accounting Support:

• Data entry and maintenance of routine student authorization billing forms, vendor invoices, and 3rd party billing agreements and accounts.

• View accounts receivable invoices and answer basic customer questions.

• Verification of student eligibility for accounts receivable purchases.

Other:

• Assist with annual inventory and year-end procedures.

• While the position description outlines the essential functions and responsibilities of the position, staff may be called upon to assist with tasks or projects in other areas of Student Services and the College as needed in support of institutional goals and student success.

• While the primary work schedule is during standard business hours, occasional evening and/or weekend hours may be required to support student needs, college events, and operational success.

• Work is primarily conducted at the NTC Wausau Campus but occasional travel to regional campuses or Centers of Excellence may be required to meet support students, ensure adequate coverage, and participate in training or other operational activities This position is not eligible for remote work.

This listing is not inclusive of all duties and responsibilities, which may be assigned, but are only listed as typical. The duties and responsibilities listed are intended to describe the essential functions of individuals assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.

Minimum Qualifications Required

In limited circumstances, NTC may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Education:One Year Certificate (or Equivalent)

Provide Any Additional Information Regarding the Required Education (e.g., Field of Study, specific coursework, etc.)

Experience:1 Year

Additional Experience Information:

Strong organizational skills. Excellent communication skills. Desire to build and maintain interpersonal relationships, internally and externally, that have a positive impact on the college, partner high schools, and the business community.

Knowledge, Skills and Abilities

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities, including language skills, reasoning and mathematical abilities are essential.

Language Skills:

Ability to read, write and comprehend instructions, reports and emails; speak and may present information to groups.

Math Skills:

Ability to accurately add, subtract, multiply, and divide in all units of measure; compute rate, ratio, and percent.

Reasoning Ability:

Ability to apply common sense understanding to carry out written, oral, or diagrammed instructions; solve problems involving several concrete variables in standardized situations.

Technical Skills:

Ability to navigate to and between computer applications; read/reply to emails, open/save/close files and applications; find, format and print documents; operate common office equipment.

Customer Service Skills:

Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.

Other Requirements

Some travel required, must pass NTC insurance carrier requirements on Motor Vehicle Record

Physical Requirements

Carrying/Lifting 10-25 lbs: Medium

Carrying/Lifting 25-50 lbs: Low

Carrying/Lifting >50 lbs: Low

Sitting: Medium

Standing/Walking/Climbing: Medium

Squatting/Crouching/Kneeling/Bending: Medium

Repetitive Hand/Foot Movement: High

Pushing/Pulling/Reaching Above Shoulder: Medium

Work Environment

Indoor/Office Work Environment: High

Outdoor Weather Conditions: N/A

Irritated or Agitated Individuals: Low

Hostile or Violent Individuals: N/A

Hazardous Fumes/Odors/Toxic Chemicals: N/A

Confined Spaces (as identified by OSHA): N/A

Work-Related Travel: Low

Smell Requirement: N/A

Specific Vision: N/A

Hearing: N/A

Taste: N/A