Onsite AV Specialist

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

The ADOPT Onsite AV Specialist works daily at an assigned client site, providing technical and operational support for audiovisual systems and services. This role requires strong technical expertise combined with exceptional client relationship skills to ensure superior satisfaction and support the renewal and growth of the ADOPT onsite support agreement. Responsibilities include meetings, conference, and event support; inventory management; reporting; preventative maintenance; and troubleshooting system or equipment issues. The Specialist Lead applies advanced technical skills to maintain, repair, and optimize AV systems and infrastructure.

What You'll Do:

• Collaborate effectively with Diversified team members and cross-functional departments.
• Provide technical support for meetings, conferences, and events.

• Identifies and resolves basic AV issues, including checking cables, connections, and equipment functionality.
• Sets up and configures standard AV equipment such as projectors, displays, microphones, and speakers.
• Participate in ongoing training and work under the guidance of senior technicians.
• Delivers a high level of AV, broadcast, and unified communications (UC) support to clients.
• Build and maintain strong customer relationships to promote satisfaction and long-term loyalty.
• Performs preventative maintenance to ensure client rooms and systems operate optimally.
• Troubleshoots system issues using appropriate test equipment to diagnose, verify, and document performance.
• Escalate complex issues to Global Service Center agents, field service teams, engineering, or manufacturers as needed.
• Collaborate with manufacturers on equipment servicing, including technical support, RMA processing, and repair coordination.
• Document work requests, repairs, and events within ticketing systems.
• Provides operational support for meetings and events as required.
• Maintains accurate daily records of time worked, projects supported, and services performed for reporting and timesheet purposes.

Physical Working Environment:

This role is typically based in an office or corporate environment but may require work throughout a client's buildings or campus.

Work conditions may include:

• Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.)
• Lifting and handling equipment up to 50 lbs.
• Walking long distances regularly
• Frequent use of stairs
• Exposure to varying temperatures across environments
• Managing occasional high-pressure situations due to system issues or client needs

What You'll Bring:

Education & Certifications:

• High school diploma or equivalent

Required Skills/Qualifications:

• Ability to pass background and driving record checks
• Legal authorization to work in the United States (I-9 verification)
• Demonstrated ability to build strong client relationships and maintain composure in high-pressure situations

Desired Skills/Qualifications:

• 1-2 years of AV systems support experience

• Post-secondary degree or technical training certification
• Client relations or customer service certifications
• AVIXA CTS certification or similar industry credentials
• Manufacturer certifications (e.g., Biamp, Crestron)
• Networking or IT certifications
• Experience troubleshooting video walls, DSP systems, and control systems
• Familiarity with video conferencing, unified communications, and collaboration platforms
• Experience providing in-person technical support to clients
• Strong multitasking, organizational, and problem-solving abilities
• Proven ownership mindset and solution-oriented approach
• Excellent communication and client service skills with reliable follow-through
• Strong attention to detail and technical aptitude
• Knowledge of computer networking configuration and troubleshooting.
• Experience providing in-person technical support to clients
• Strong multitasking, organizational, and problem-solving abilities
• Proven ownership mindset and solution-oriented approach
• Excellent communication and client service skills with reliable follow-through
• Strong attention to detail and technical aptitude