Executive Vice President, Servicing Quality Control - Regulations and Compliance

Job Title:

Location:

What you'll do:

• Manage the relationship with external Servicing QC vendors, as the Vendor Relationship Owner. Oversee and manage quality control reviews of Servicing QC vendors and Sub-servicers. Alert appropriate management levels and internal departments to problems identified during routine quality control and compliance reviews. Follow through on all actionable items to ensure full and timely resolution is completed by the responsible parties. Manage and oversee functional risk appetite through creation and ongoing maintenance of department risks and controls (i.e. RCI).
• Assess Sub-servicer's compliance with applicable federal and state servicing statutes (RESPA, ECOA, TCPA, FDCPA, etc.), program specific servicing requirements (HAMP and QRPC, for example), and servicing regulatory requirements circulated by agencies including FNMA, FHLMC, FHA, VA, USDA, the FRB and the CFPB. Create and manage to monthly and annual Test Plans. Evaluate results of recorded customer service and collections calls for adherence to and compliance with servicers' call conduct and monitoring requirements, as well as applicable regulatory requirements. Evaluate results of consumer complaint reviews received and responded to by servicers or internal AmeriHome departments.
• Manage issues identified through sub-servicer findings that escalate to the enterprise level and require formal tracking within the GRC system. Ensure compliance with the enterprise Issues Management standard and work collaboratively with Mortgage Compliance and other relevant teams.
• Identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers. Prepare and submit various weekly and monthly reports for management review. Compile and categorize data used for monthly operational metrics. Perform secondary review of audit findings reports for use internally as well as to communicate any findings to Sub-servicers.
• Ability to navigate through various mortgage servicing systems such as MSP, MortgageServ, LoanServ, SBO, etc. Create effective quality control and auditing policies and procedures as needed. Evaluate servicer performance using a variety of tools such as scorecards, servicer management reports, and findings trend analysis.
• Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

What you'll need:

• 15+ years of related experience in Internal Audit, Risk Management, Regulatory Compliance or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience preferred.
• Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Advanced to expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge and understanding of servicer's actions during the servicing "life-events" of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs.
• Intermediate to advanced experience with MS Office Suites.
• Advanced speaking and writing communication skills.
• Occasional travel required.
  

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation