Accounts Payable/Receivable Specialist II

Student Health Services - Business Office:

UCF Health - Student Health Services (SHS) provides various primary and specialty care services to help keep students, faculty and staff at their optimum health. The Health Center is located on the Main Campus. Our services are designed with students, faculty and staff needs in mind. Become a part of our committed UCF Student Health Team as an Accounts Payable/Receivable Specialist II and deliver outstanding care to our community.

The Opportunity:

Join the University of Central Florida (UCF) Academic Health Sciences Center (AHSC) Student Health Team as an Accounts Payable/Receivable Specialist II in the Business Office Department and add to our dedication to providing excellent healthcare to the community that we serve. The Accounts Payable/Receivable Specialist II responsible for the clinics self-pay revenue cycle process ensuring accurate and prompt payment for services rendered. Coordinate front-end patient operations with back-end collection operations to verify that patient demographics are accurate and that students are web-enabled for access to on-line statements and payments. Develops relationships with patients and is confident in clinic and patient billing policies. Generate and distribute patient statements add late fees and account holds for delinquent accounts. Attention to detail, ability to manage medical billing and software, basic accounting skills, problem solving, strong communication and customer service. Produces month end reports for Dean's office.

Responsibilities:

Patient Billing & Customer Service

• Review and analyze the self-pay queue and Explanation of Benefits (EOBs) daily to ensure accurate patient balances; make account adjustments per policy.

• Generate and distribute electronic patient statements via eCW portal; assist with supervision of student workers producing paper statements.

• Respond confidently to patient billing inquiries and provide excellent customer service in person, by phone, and electronically.

• Assist at the front desk as needed, answer telephone calls, and process daily payments.

Account Monitoring & Collections

• Perform daily review of online payments and remove student holds as payments are received.

• Add account holds and late fees per policy within the eCW self-pay claim queue.

• Review next-day appointments daily to collect past-due balances and upcoming self-pay amounts.

• Inform and document late fee and collection policies on patient accounts; web-enable patients for efficient billing and payment options.

• Escalate delinquent accounts to the collection team as appropriate.

• Interdepartmental Coordination & Teams Chat Monitoring

• Monitor and act on Business Office Teams channels, including:Cashier Teams chat: Remove holds promptly for students making payments.

• Determine billing eligibility and ensure charges are applied prior to appointment confirmation.

• Assess visit eligibility in accordance with Business Office policy.

• Ensure appropriate back-up coverage is arranged when on leave.

Auto Accident Claims Management

• Manage and process student auto accident claims from intake through billing.

• Ensure completion of required Qualtrics auto accident forms or signed attestation/declination forms.

• Verify insurance coverage, policy information, and eligibility with adjusters prior to scheduling.

• Track all auto accident claims and submit Qualtrics forms, HCFA forms, and progress notes to insurance carriers via certified mail.

• Maintain accurate logs and detailed account notes for reporting, analysis, and coordination with the payment team.

Revenue Cycle Reporting & Analysis

• Oversee the self-pay revenue cycle and prepare detailed monthend accounts receivable aging reports.

• Present analytics on days in A/R, collection rates, and bad debt writeoffs, including yearoveryear comparisons and variance analysis.

• Prepare and submit monthly departmental reports for the Dean in a timely manner.

Compliance, Training & Policy Adherence

• Ensure compliance with healthcare regulations, payer guidelines, and AAAHC requirements.

• Follow internal controls and procedures to prevent errors or fraud.

• Stay current with Business Office policies and assist with revising and training staff on policy updates as needed.

• Complete all required university, AHSC, and SHS training on time.

• Perform other duties as assigned by the Business Manager I, Business Manager II, and/or Associate Director, Business Operations.

Minimum Qualifications:

High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's Degree in Accounting, Healthcare Administration or Business or 5 years of experience in accounting within the medical field.

• Experience working in a medical office setting.

• Certified Medical Coder preferred.

• Experience with understanding insurance processes and payer rules.

• Experience with accounts receivable reports, claims, appeals and insurance billing.

• Experience with posting insurance payments accurately for patient accounts and claims.

• Experience adjusting balances based on contractual agreements (write-offs, discounts)

• Experience interpreting Electronic Remittance Advice (ERA) in medical billing.

The most successful candidates may possess the following qualities:

• Knowledge of medical billing codes (CPT, ICD-10, HCPCS) and medical terminology.

• Knowledge of Electronic Medical Records (EMR) and how to appropriately use EMR in the performance of work.

Additional Application Materials Required:

In addition to your application, please submit a copy of your resume.

Special Instructions to the Applicants:

• This is an auxiliary and time-limited funding position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

• The anticipated salary range for this position is $17.64 - $21.61. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.