Core Responsibilities:
* Support all PC workstations throughout the organization and provide technical support to the user community.
* Support local telephone and voicemail system.
* Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and
software upgrades, and routine hardware configuration.
* Participate in key projects related to security, OS upgrades, active directory and other network/data
center improvements in compliance with IT security standards and policies.
* Able to assess current needs and requirements and develop roadmap for solution(s).
* Support the end user with Office 365 & MFA application(s).
* Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.
* Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to
address future project and IT-based business needs.
* Support all PC workstations throughout the organization and provide technical support to the user community.
* Actively participate on all site teams and activities including Zone Leadership, corporate audits, self-audits and BES/continuous improvement events.
* Responsible for providing user training for new users, maintaining network security, and performing updates.
* Manage network of computers and networked and stand-alone printers.
* Support all users at all locations as time permits.
* Work with IT Service Partner on escalations and continuous building of the relationship by empowering them with timely feedback.
* Support the manufacturing/OT function of facility and other sites as required.
Qualifications:
* 3 plus years of experience in Level 1 & 2 technical support role.
* Experience in Office 365 & MFA application and operation.
* Ability to communicate ideas in both technical and user-friendly language.
* Self-motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
* Effective written, oral and interpersonal communication skills are critical.
* Strong Team Player and ability to work in a fast - paced deadline driven environment.
* Previous responsibility for providing customer support.
* Ability to meet deadlines.
* Experience with relational databases, project management, SaaS applications and ERP systems.
Education Requirements:
* Bachelor's degree or the equivalent in work experience required
* CompTIA A+ Service or Network certifications or the equivalent in work experience required.
BARNES
Apr 20, 2026