Customer Service Associate

Role: Customer Service Associate

Employment Type: Full-Time

Location: Dallas, North Carolina

Work Model: 100% onsite

Duration: Permanent

Job Description:

• Work with the Customer Service team in the Client's-orders inbox.
• Entering all customer orders received daily.
• Answering and assisting customers with questions or concerns.
• Working with Account Management team to ensure pricing is correct on orders.
• Maintain Customer Master Data in the ERP system.
• Entering customer complaints in the Betty Blocks system.
• Working with correct departments to ensure customer complaints are handled in proper manner and timeframe.
• Assisting in training potential new hires for departments.
• Working with warehouse team if customer shipment issues arise.
• Confirm product availability before entering orders. Work closely with Supply Chain for items that are not in stock for immediate shipment and advise customer or account manager availability date.
• Working with Supply Chain to ensure all orders are properly reserved for shipping.
• Invoicing and closing out orders.
• Sending documents to customers and working with proper departments if customer service team does not have access to the documents.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.