New

Back Up Care - Customer Service Rep.

TEKsystems
$18.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Westminster
Apr 21, 2026
Join Our Team as a Customer Care Specialist - Back-Up Care Support Are you passionate about helping people and making a real difference in their daily lives? Bright Horizons is looking for dedicated Customer Care Specialists to join our Back-Up Care team. In this role, you'll be the lifeline for employees of major client companies who need reliable child care solutions when their regular arrangements fall through. What You'll Do * Be the first point of contact for employees seeking back-up child care support. * Handle inbound calls from client employees and/or place outbound calls to child care centers or in-home providers. * Collaborate with internal networks to quickly find the right solution so employees can continue their workday stress-free. * Document conversations accurately in our CRM system to ensure seamless communication. Imagine this: An employee at Microsoft suddenly finds their child care provider unavailable. They call Bright Horizons, and you step in to connect them with a safe, reliable option-helping them stay productive at work while ensuring their child is cared for. What We're Looking For Must-Have Skills & Qualifications: * High school diploma or equivalent. * At least 1 year of experience in customer service, help desk, or call center. * Strong written and verbal communication skills. * Excellent organizational and time management abilities. * Typing speed of 35+ WPM and solid data entry skills. * Proficiency in Microsoft Outlook and basic computer operations. * Ability to adapt quickly to new software systems. * Skilled at identifying caller needs without relying on scripts. Nice-to-Have: * Exposure to higher education (Associate's or Bachelor's degree). Why You'll Love This Role * You'll be part of a mission-driven team that directly impacts families' lives. * Every day brings new challenges and opportunities to problem-solve creatively. * Entry-level opportunity with room to grow and develop your career. Top Skills for Success * Customer Service * Support * Troubleshooting * Call Center Experience If you thrive in fast-paced environments, love helping others, and want to be part of a team that truly makes a difference, this is the role for you. Apply today and start making an impact tomorrow! Job Type & LocationThis is a Contract position based out of Westminster, CO. Pay and BenefitsThe pay range for this position is $18.75 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Westminster,CO. Application DeadlineThis position is anticipated to close on May 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.