New

Service Desk Analyst

TEKsystems
$24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Apr 21, 2026
Description Under general supervision, provides customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. Communicate courteously and effectively to ensure customer and service level standards are successfully met. Anticipates and proactively responds to customer needs, making sure reported issues are documented in detail and resolved or properly assigned. Has thorough knowledge of Incident Management System, accurately and thoroughly documents issues and resolutions. Uses predefined processes, tools, knowledge entries and templates to resolve customer issues at initial contact. Monitors assigned tickets in queue daily, follows-up with customer, clarifies incident details, enters troubleshooting steps and progress documentation, and reassigns and/or resolves as appropriate. Recommends ideas for new Incident templates to expedite incident detail and assignments. Follows established procedures to comply with HIPAA guidelines for PHI data. Actively participates in Knowledge Centered Support process to ensure that customers receive complete, concise and standard information and resolutions. Contributes to the creation, modification and publishing of new Knowledge entries. Has in-depth knowledge of the services provided and ensures a positive and satisfactory customer experience. Demonstrates a commitment to customer satisfaction by following up on high priority incidents, ensuring that the issues are being properly addressed. Functions as a Customer Advocate by following up on status requests with Resolver Groups and providing follow-up directly to the Customer. Proactively reviews open incidents to ensure that the customers issues are resolved in a timely manner. Functions as Liaison between the Information Services department and the customer. Provides face-to-face support and resolution for minor computer- Skills Help desk, Windows 10, Customer service, Active directory, Servicenow Top Skills Details Help desk,Windows 10,Customer service,Active directory,Servicenow Additional Skills & Qualifications - prior health system experience is a major plus Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Atlanta, GA. Pay and BenefitsThe pay range for this position is $24.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Atlanta,GA. Application DeadlineThis position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.