PAT NAVGTR NON-CLIN 2 CX

University of California - San Francisco
32.25 - 51.87
United States, California, San Francisco
350 Parnassus Avenue (Show on map)
Apr 21, 2026
Job Function Summary: Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Under the supervision of the Practice Manager, the Patient Navigator supports the daily administrative operation for UCSF's Cardiac Transcatheter Therapeutics Center. This multidisciplinary and growing center strives for excellence in the evaluation and treatment of patients with cardiac transcatheter needs, spanning across structural heart and valvular heart disease, coronary revascularization, and non-invasive valve specialties. An experienced team of academic Interventional Cardiologists and Non-Invasive Valve specialists, as well as expert nurses, are devoted to the care of patients requiring cardiac intervention through non-surgical therapies or transcatheter-based procedures. The Patient Navigator provides excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The Patient Navigator is required to work at any UCSF campus as needed and scheduled. Professional who applies acquired job skills, policies, and procedures to complete substantive assignments / projects / tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Performs other duties as assigned. REQUIRED QUALIFICATIONS This position requires flexibility to orient and work at all UCSF Medical Center locations. One year related healthcare experience. Bachelor's degree in related area and / or equivalent experience / training. Strong interpersonal skills and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians. Ability to work collaboratively in a multidisciplinary setting as well as independently, with a strong emphasis on the ability to manage and oversee multiple tasks simultaneously. Ability to communicate effectively, both orally and written. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html REQUIRED QUALIFICATIONS This position requires flexibility to orient and work at all UCSF Medical Center locations. One year related healthcare experience. Bachelor's degree in related area and / or equivalent experience / training. Strong interpersonal skills and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians. Ability to work collaboratively in a multidisciplinary setting as well as independently, with a strong emphasis on the ability to manage and oversee multiple tasks simultaneously. Ability to communicate effectively, both orally and written.