Manager, Software Engineering

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are building a cutting-edge ecosystem for Docusign that will empower developers to seamlessly integrate and extend Docusign's features and applications by implementing custom APIs. As a Manager, Software Engineering, you will be responsible for leading initiatives and scaling the Extend platform foundations, ensuring that it is robust, secure, and easy to use for builders looking to plug into Docusign's growing IAM ecosystem.

We're looking for a self-motivated, hands-on platform engineering manager, who will be leading a best-in-class engineering team. In this role, you will collaborate closely with cross-functional teams across the organization, driving platform architecture and feature development. You are someone who enjoys working in a fast-paced agile environment, cares about their decisions, and is focused on quality-driven development. Your work will impact multiple engineering and product teams as you lead the development of the platform's foundational features. Additionally, guiding architectural decisions, and managing incident response processes that require being on high stakes customer workflows, and coordination both within the team and other teams within the organization.

This position is a people manager role reporting to a Senior Manager, Engineering.

Responsibility

• Lead a team to architect and build high-quality, ship-ready code with unit tests, logging, monitoring and storage systems, to handle the diverse needs of the platform ecosystem

• Work with product and project teams to understand and translate requirements into platform software requirements that are well-defined, measurable, and attainable

• Own and deliver accurate effort estimations for each release cycle

• Foster career development for your team

• Build learning organizations that keep up with the state of the art, and are an example and mentor to your team

• Deliver products that delight customers while managing the health of the code base through continuous refactoring and management of technical debt

• Be an expert at agile continuous delivery, DevOps, and TDD/BDD and will champion the culture, processes, and tools required to maintain a frictionless high-quality development environment

• Dive deep into technology and are at the forefront of the latest tools, technologies, and strategies and help evaluate, prototype, and introduce them to our team

• Provide technical guidance and mentorship, fostering a culture of innovation, continuous learning, and high performance within the engineering team

• Work directly with customers and internal teams to understand needs and iterate quickly

• Prioritize great user experiences and be a partner to product management/engineering, sales, operations, and other parts of the business

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of software development and management experience, with a focus on cloud platforms and large-scale systems

• 5+ years of hands-on software development or equivalent experience

• Experience with Azure services, queueing systems, SQL databases (e.g., Azure SQL Database, SQL Server) and NoSQL solutions (e.g., CosmosDB)

• Experience with NodeJS, C#, Java, C++, or Go

• Experience building AI Agents and prompt engineering

• Experience using AI-assisted development tools (e.g., LLMs for coding assistance, code generation) to accelerate software delivery

• Experience with RESTful APIs, GraphQL APIs, and microservices architecture and APIs at scale

• Experience developing software solutions using object-oriented methodologies and design patterns

• Demonstrated track record of building high-performing, secure applications and building security into the DNA of products

Preferred

• Track record of finding and developing great talent

• Passion for continuous improvement

• Knowledge and experience in high-scale, highly available (99.99+) systems

• Experience with Git, continuous integration, and deployment tools

• Experience working in an agile development environment

• Curiosity and ability to learn new technologies and toolsets

• Experience building platforms or integrations to seamlessly extend 3rd party systems

• Demonstrated track record leading geographically dispersed teams

• Skills with language, framework, and toolset agnostic, having worked in at least 3 languages or paradigms, or equivalent experience

• Experience with advanced web applications and TDD on the client side

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $157,500.00 - $254,350.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $151,200.00 - $222,450.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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