Internship - Sales Intern

Singlewire Software, based in Madison, Wisconsin, is dedicated to shaping a future where every organization can protect its people with confidence. We deliver innovative solutions, including InformaCast critical communication and incident management software, the InformaCast Wearable Alert Badge, and Visitor Aware visitor and safety management software.

Our technology helps organizations instantly reach the right people, coordinate responses, and manage critical events - empowering schools, healthcare systems, manufacturers, enterprises, and public organizations to create safer environments.

Just as important as what we build is how we work. We're a collaborative, supportive team that cares deeply about our mission, our customers, and each other.

We are seeking a Sale Intern to support our sales and renewals operations by assisting the team across a variety of tasks. This role offers the opportunity to build foundational business skills while learning from experienced professionals with decades of industry knowledge.

In this position, you will gain hands-on experience supporting the sales and renewals team in meeting revenue and churn goals. You will actively participate in the sales and renewals process by creating quotes, processing renewal orders, and responding to questions from customers and resellers. Additionally, you will gain experience using Salesforce as a CRM tool and assist the sales team in a variety of projects.

• Responsible for entering the key order terms (e.g. - product SKU, quantity, cost, effective date, purchaser, end-user, etc.) into Salesforce for an estimated 300-450 monthly orders ranging in complexity due to product mix and reseller involvement.
• Working from an assigned list of accounts will be responsible for generating, creating, and sending renewal quotes from Salesforce. Attention to detail of product, quantity, pricing, and contact (reseller/customer) is essential.
• Responsible for timely responses to general inquires that come into the Renewals email alias inbox and as assigned (e.g. providing contract expiration date, order completion confirmation, etc.)
• Assist the sales team in triaging emails from the sales inbox to specific account managers and territory managers
• Assist the sales team with gathering customer information, license allocations and any pertinent information needed to fulfill orders

• Currently in college or recently graduated; Business, Marketing or Communications degree is preferred
• Experience in the use of Excel and MS Word
• Excellent written and verbal communication skills
• Excellent attention to detail and organization
• Comfortable with reaching out to customers via phone and email
• Ability to manage multiple projects and deadlines
• Curiosity and willingness to learn

Most importantly, we're looking for someone who is motivated, reliable, and excited to grow.

At Singlewire, we believe what we do truly matters. We're passionate about protecting people and helping organizations respond when it counts. We're a team of collaborators who support each other, work hard toward shared goals, and celebrate successes together.