New

Guest Services Liaison - 139394

University of California - San Diego Medical Centers

9500 Gilman Drive (Show on map)
Apr 21, 2026
UCSD Layoff from Career Appointment: Apply by 4/21/26 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance. DESCRIPTION As part of the Office of Experience Transformation, the Guest Services Liaison is an integral part of the Guest Services team, responsible for supporting patients and visitors at UC San Diego Health by providing a warm, welcoming environment. Key Responsibilities Welcome patients, visitors and guests upon arrival Assist with wheelchair mobilization Provide wayfinding support Connect patients and guests with hospital resources Deliver support items to patient rooms Address questions or concerns in lobby and arrival areas Use electronic medical records to support patient and guest needs Assist surgical patients and their families with communication Collaborate effectively with UC San Diego Health staff The shift for this position is 11:30am - 8:00pm MINIMUM QUALIFICATIONS Three years of public-facing experience in healthcare, hospitality, or a service-oriented role. BLS/CPR at time of hire with commitment to get BART within six (6) months of hire date. Strong communication and interpersonal skills. Ability to remain calm in a fast-paced and sometimes stressful environment. PREFERRED QUALIFICATIONS Bilingual Spanish/English. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs. Employment is subject to a criminal background check and pre-employment physical. Pay Transparency Act Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $27.49 - $34.17 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).