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Packaged Gases Customer Service Representative - Nacogdoches TX

Matheson Tri-Gas
Apr 21, 2026










JOB
SUMMARY




Manages sales campaigns with the
intent of either scheduling appointments for sales to improve sales
productivity or by gaining business via direct quote/follow up. Assesses
customer satisfaction with MTG products and services via conducting surveys
and provides insights for addressing customer concerns. Works closely with
SBU Sales Leaders, Sales, Corporate Marketing and Customer Service








































Essential
Functions



Essential Function





1.
Place
outbound calls with the prime purpose of scheduling appointments for sales
with new or existing customers, notifying sales of committed appointment
times and then following up with a courtesy call to determine customer
satisfaction/needs.


2.
Provides
quotes or completes the sale, if campaign appropriate to directly gain new
business.


3.
Probes and
identifies problematic situations/opportunities that could protect or yield
new business for MTG and communicates the information to the appropriate
function for follow up.


4.
Restocks
store merchandise as needed. Arranges stock on shelves or racks in sales area
and keeps merchandise in order. Marks or tickets merchandise.


5.
Manages
requests for products, price and technical information.


6.
Assist in
warehouse in shipping & receiving, inventory stocking, cleaning,
labeling, or other tasks.


7.
Maintains
showroom cleanliness by procedures set forth by management.


8.
Identifies
sources of leads and manages the pre-qualification process in collaboration
with sales and corporate marketing.


9.
Tracks
result of outbound campaign efforts.


10. Backs up inbound customer service, as needed.


11. Comply with all DOT and OSHA regulations.


12. Ensure all safety rules are strictly observed.


13. Perform other projects and duties as assigned.






























Required
for All Jobs



*



Performs other duties as assigned



*



Complies with all policies and
standards











QUALIFICATIONS

































Education



Education
Level



Education
Details



Req/

Pref





Associate's Degree









Bachelor's Degree













































Work
Experience



Experience



Experience
Details



Required/

Preferred





1-3 years









4-6 years









7-9
years



























Knowledge,
Skills and Abilities



*
High
School Graduate with diploma and/or prior experience in outbound
calling/inside sales, outside sales or marketing desirable.


*
Excellent
customer service skills. Ability to establish and manage customer
relationships


*
Ability to
work independently and under some pressure to meet deadlines.


*
Demonstrates
a clear and effective speaking manner for the purpose of explaining information
to customers and employees.


*
Ability to
add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.


*
Ability to
learn MTG's business/product types/organization/transaction systems


*
Excellent Telephone
Communications Skills


*
Excellent
Organizational Skills


*
Intermediate
level knowledge of Microsoft Office applications (Word, Excel, Outlook
E-mail).







































Licenses
and Certifications



Licenses/Certifications



Licenses/Certification
Details



Time
Frame



Required/

Preferred







































PHYSICAL
DEMANDS/WORKING CONDITIONS



Physical Demands Category:



Prolonged standing, walking
short distances, using hands to handle, control of objects or tools, supplies,
operate a computer, keyboard and mouse, reaching items on a counter, taking
on the phone calls.
























































































































































































































Physical
Demands



A thorough completion of this
section is needed for compliance with legal standards such as the Americans
with Disabilities Act. The physical requirements described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job.



Physical
Demand



N/A



Rarely



Occasionally



Frequently



Constantly



Weight



Stationary Position















Move/Traverse















Stationary Position/Seated















Transport/Lifting















Transport/Carrying















Exerting Force/Pushing















Exerting Force/Pulling















Ascend/Descend















Balancing















Position Self/Stooping















Position Self/Kneeling















Position Self/Crouching















Position Self/Crawling















Reaching















Handling















Grasping















Feeling















Communicate/Talking















Communicate/Hearing















Repetitive Motions















Coordination







































Travel
Requirements



Estimated Amount



Brief
Description








































Mental
Demands



Working Conditions



N/A



Rarely



Occasionally



Frequently



Constantly




Indoor Retail-store Environment
with controlled temperature, cylinders gases yard moderate noise level,
computer screen exposure.

The Company is an Equal Opportunity
Employer that complies with the laws and regulations set forth under
EEOC.. All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability or
protected veteran status. EOE AA
M/F/VET/Disability

Applied = 0

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