New

Project Manager

TEKsystems
$48.89 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Auburn Hills
Apr 23, 2026
The Program Manager will support a multi year Customer Care technology transformation initiative spanning the U.S., Canada, and Mexico. This individual will co manage the program alongside an external systems integration partner and internal ICT teams. The PM will oversee technical resources across application development, systems development, data teams, network dependencies, and light infrastructure involvement. This role requires strong coordination, communication, scheduling, follow up, and stakeholder alignment across diverse business groups. The PM will work within established processes and under the guidance of the hiring manager but will have autonomy in daily tasking, driving timelines, resolving blockers, and escalating risks. Key Responsibilities Program & Project Execution Oversee small to large teams of technical resources across applications, systems, data, network components, and AI/automation related workstreams. Define and manage systems scope, timelines, critical paths, dependencies, and resource assignments. Serve as co program manager with the external solutions integrator to jointly oversee program plans, tasks, and deliverables. Ensure adherence to ICT processes, scope requirements, data security standards, and best practices, especially related to AI, automation, and customer data protection. Drive follow up, task completion, and schedule adherence across all assigned parties. Documentation & Reporting Maintain detailed project documentation including project plans, logs, issues/risks, status updates, and meeting minutes. Develop and deliver program status reports and leadership level presentations. Communicate complex project updates clearly to both technical and business stakeholders. Stakeholder Management Facilitate meetings with Customer Care and other enterprise stakeholders leveraging the impacted systems. Coordinate activities across U.S., Canada, and Mexico business units. Escalate scope changes, risks, and technical decisions to the hiring manager or leadership as required. Tools & Systems Microsoft Project (project planning) Excel (reporting, tracking) PowerPoint (executive presentations) Outlook and Teams (communications) Decision Making Authority Full authority to assign and track tasks within the defined program plan. Ability to identify critical path issues and escalate accordingly. Scope changes or major technical/business decisions will route through leadership for approval. Skills Project management, Stakeholder management, Ms project, salesforce crm, Agile, Pmp, Program management, Implementation, Project plan, Project coordination, call center, customer support Additional Skills & Qualifications Bachelor's degree in Business Administration, Information Technology, Project Management, or related field; Master's degree preferred. 8+ years of experience managing technology projects and operational programs in a customer service or contact center environment. Proven track record of delivering complex projects on time and within budget. Strong understanding of customer service technologies (CRM, ticketing systems, telephony platforms, chatbots, analytics tools). Excellent communication, leadership, and stakeholder management skills. Significant experience with process mapping, operational analysis, and change management. Proficiency in project management and application development methodologies (Agile, Waterfall, or hybrid) and related tools (e.g., MS Project, Jira, other). Analytical mindset with ability to assess risk, interpret data, and drive actions to remediate. Ability to work in a highly fast-paced, dynamic environment and manage multiple priorities. Certification in Project Management (PMP), Lean Six Sigma, or equivalent is a plus. Job Type & LocationThis is a Contract position based out of Auburn Hills, MI. Pay and BenefitsThe pay range for this position is $48.89 - $48.89/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Auburn Hills,MI. Application DeadlineThis position is anticipated to close on May 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.