New 
Desktop Support Lead
 TEKsystems | |
$32.00 - $39.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, D.C., Washington | |
 Apr 23, 2026 | |
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*Position Overview* *We are seeking an experienced Desktop Support Lead to oversee and actively support deskside operations in a corporate environment. This role requires a handson leader who can manage a team of deskside technicians while continuing to resolve tickets personally. The ideal candidate has strong Windows client support experience, a customerfirst mindset, and proven leadership-preferably with prior military or structured leadership **background**.*
*Key Responsibilities* * *Lead and manage a team of deskside support technicians while remaining actively involved in ticket resolution.* * *Provide handson deskside support, including troubleshooting hardware, software, and Windows client issues.* * *Serve as an escalation point for complex desktop and enduser support issues.* * *Provide executivelevel/VIP deskside support, including direct support for Clevel executives.* * *Coordinate daily workload, ticket prioritization, and resource allocation for the deskside team.* * *Ensure adherence to SLAs, service quality standards, and customer satisfaction expectations.* * *Collaborate with Service Desk, Infrastructure, and IT leadership teams to resolve issues efficiently.* * *Maintain documentation, procedures, and best practices for deskside support operations.* * *Promote a customerfirst service culture across the deskside team.* *Required Skills & Qualifications* * *Minimum 1 year of experience as a Deskside Team Lead, actively closing deskside tickets while managing a team of deskside resources.* * *Candidates with Service Desk Team Lead experience may be considered only if they have direct, handson deskside leadership experience.* * *Minimum 1 year of Executive/VIP deskside support experience, supporting Clevel leadership.* * *Minimum 3 years of Windows desktop support experience (Windows 10/11; Windows 7 exposure acceptable) in a corporate environment.* * *Minimum 5 years of total enduser technology support experience, including LAN/networking support in an enterprise environment.* * *Strong, current handson Windows deskside client support expertise.* * *Excellent customer service skills with a proven customerfirst mindset.* * *Ability to lead by example in fastpaced, highvisibility environments.* *Highly Desired Qualifications* * *Prior military leadership experience.* * *Experience working in healthcare or clinical environments.* * *Familiarity with ServiceNow (other ITSM tools acceptable if ServiceNow experience is not present).* *Ideal Candidate Profile* * *Handson leader who balances people management with direct technical work.* * *Comfortable supporting executives and highprofile users.* * *Organized, decisive, and capable of making quick decisions under pressure.* * *Strong communicator able to lead teams and engage **senior** stakeholders.* *Job Type & Location*This is a Contract position based out of Washington, DC. *Pay and Benefits*The pay range for this position is $32.00 - $39.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Washington,DC. *Application Deadline*This position is anticipated to close on May 2, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |