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Field Support Tech - Jackson, TN

Dexian DISYS
United States, Tennessee, Jackson
Apr 24, 2026
Field Support Tech - Jackson, TN Job details Posted 23 April 2026 Location Jackson, TN Reference 1001922 Job description Desktop Support Technician Location: Jackson, TN (OnSite Only) Employment Type: ContracttoHire (6 months) Schedule: Fulltime, Monday-Friday (8:00 AM - 5:00 PM) Position Overview We are seeking a Desktop Support Technician to provide handson technical support in an industrial manufacturing environment. This role focuses on enduser support, ticket management, hardware troubleshooting, and basic infrastructure assistance, with a strong emphasis on customer service and ownership of issues from start to finish. The ideal candidate is personable, adaptable, eager to learn, and comfortable working onsite in a loud, hot, and physically demanding environment. This is a highly collaborative role supporting internal employees and working closely with Corporate IT and infrastructure teams. Key Responsibilities EndUser & Desktop Support Troubleshoot and resolve issues related to laptops, desktops, and peripherals Provide handson hardware support including computers, monitors, printers, copiers, and telephones Assist users with Windows 10, Microsoft Office 365, and packaged software Perform software installations, updates, and basic license tracking Respond to and resolve ServiceNow tickets in a timely and professional manner Ticket Ownership & Escalation Assess incoming service tickets using ServiceNow Escalate network or advanced issues (e.g., Cisco applications, Active Directory issues beyond basic user support) to appropriate infrastructure teams Maintain ownership of tickets even after escalation, ensuring resolution through followup and communication Infrastructure & Systems Support Assist with mainframerelated issues (primarily implementation support) Provide basic onsite support for local servers and networking equipment Develop a working understanding of the local LAN environment and topology Support infrastructure outsourcing partners with onsite assistance as needed VMware exposure in a small server environment is a plus Customer Service & Collaboration Deliver highquality customer support with patience and professionalism Communicate technical issues clearly in nontechnical terms Engage directly with internal clients, often requiring onsite visits to resolve issues Be flexible with schedules and available for afterhours emergencies when required Required Qualifications 3+ years of desktop support experience Experience working with: Windows 10 Microsoft Office 365 ServiceNow or similar ticketing systems Ability to assess service tickets, escalate appropriately, and maintain ownership through resolution Basic understanding of networking and server concepts Comfortable working fully onsite in an industrial/manufacturing environment Strong customer service and problemsolving skills Preferred Qualifications Experience assisting with mainframe implementations Exposure to VMware environments Prior work in an industrial or manufacturing setting Help desk or customerfacing IT support background Education Associate's Degree in Computer Science, Information Technology, or a related field preferred Ideal Candidate Profile Easygoing, adaptable, and teamoriented Customerservice minded with a strong sense of responsibility Willing to jump in, leave the desk, and resolve issues in person Eager to learn and expand technical skills Problemsolver who may not always know the answer but is driven to find it Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.