Legal and Compliance Analyst

Job Summary:

The Legal and Compliance Analyst is the intake and operational foundation of Langley's Legal and Compliance department. The role owns the front half of the department's workflow: receiving and properly documenting matters from multiple channels, gathering information across institutional systems, coordinating with outside parties, and organizing facts so that attorneys and compliance staff are able to focus on higher-risk advisory. This position requires institutional knowledge, well-organized documentation skills, and the follow-through to manage open threads with external parties. The Analyst also supports policy and document library maintenance, assists with departmental projects and initiatives, and serves as a reliable point of contact for business units navigating legal and compliance questions.

Essential Functions, Duties, and Responsibilities:

Compliance Operations and Support

• Receives matters from email, Teams, meetings, and direct requests; opens and populates case records with complete and accurate information; and routes matters to the appropriate team member with relevant context organized and ready for review.
• Coordinates regulatory and member complaints, including logging, routing, information-gathering, and response documentation.
• Assists with components of the Compliance Management System (CMS), including change management tracking, monitoring, testing, reporting, research, and implementation of regulatory updates across business units.
• Maintains organized records and documentation for audits, examinations, and internal reviews.

Policy, Knowledge, and Communication

• Edits and publishes approved policy and procedure updates, maintaining version control, templates, tags, and attestations in the policy platform.
• Maintains and enhances departmental knowledge bases, shared drives, and document repositories to ensure accessibility and accuracy.
• Supports cross-departmental understanding of compliance requirements through clear, service-oriented communication.

Legal and Governance Coordination

• Triages, tracks, and maintains records for escalated legal documents and matters (e.g., POAs, trusts/estates, contracts, and court orders) in collaboration with appropriate business units and attorneys.
• Supports recurring CUSO governance, state licensing, and permitting processes, including deadline tracking, renewal submissions, reaffirmation documentation, and coordination with state agencies, registered agents, and other external parties across multi-step, asynchronous timelines.
• Assists with the administration of Langley's insurance relationships, including claims tracking and documentation.
• Serves as initial point of contact for business unit questions and escalated member situations; gathers relevant facts, clarifies the nature of the legal or compliance question, and prepares a complete summary for attorney or compliance officer review.
• Participates as a Legal and Compliance representative on assigned projects and committees.

Collaboration and Continuous Improvement

• Works collaboratively with Legal, Compliance, and business teams to ensure effective issue tracking and resolution.
• Identifies opportunities to improve processes, templates, and systems for greater efficiency and clarity.
• Maintains awareness of Langley's products, services, and operations to anticipate compliance impacts.
• Performs other duties as assigned in support of the department's objectives.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree in business, pre-law, or a related field preferred.
• Minimum one (1) year of experience in a financial institution or other highly regulated industry required; exposure to compliance functions preferred.
• Demonstrated proficiency in learning and working within a variety of software systems; familiarity with financial institution platforms (core, digital banking, CRM, document storage) preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to speak, listen, sit, and use hands and fingers to operate standard office equipment such as a computer, mouse, phone, etc. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an indoor, climate-controlled office environment where the noise level is typically quiet.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.