Warranty Service Rep II MHW

CALLING THOSE WHO LIKE TO GO A LITTLE OFF ROUTE...

When our founders established the Bay as our base back in 1993, Mountain Hardwear was destined for a life of play. They wanted to make equipment and apparel that climbers and mountaineers could depend on-but they wanted to have fun doing it, too. We bring the same stoke we have in the mountains to the drawing board. We express our brand through climbing, but more importantly, through the culture that we as climbers, riders, artists, innovators, movers, shakers-(insert your thing here) create.

Today, Mountain Hardwear is seeking a Warranty Service Representative. You're already one of us. So why not just become one of us?

ABOUT THE POSITION

As a Warranty Service Representative I, you'll be the first point of contact for customers seeking support with their gear. You'll play a key role in upholding our brand's commitment to quality and customer satisfaction by helping resolve warranty issues with empathy, efficiency, and expertise.

HOW YOU'LL MAKE A DIFFERENCE

• Communicate with customers via phone and email to address warranty requests and product inquiries.

• Collaborate cross-functionally with internal teams to resolve warranty issues efficiently.

• Prioritize and respond to urgent customer needs with professionalism and care.

• Support the sale of replacement parts over the phone when necessary.

• Represent Mountain Hardwear's values and commitment to quality in every customer interaction.

YOU ARE

• A strong communicator with excellent verbal and written English skills.

• Customer-focused and solution-oriented.

• Comfortable working with people from diverse backgrounds and cultures.

• Organized and able to manage multiple priorities.

• A team player who thrives in a collaborative environment.

YOU HAVE

• A high school diploma or equivalent (technical training a plus).

• 2-5 years of experience in the outdoor industry or a related customer service role.

• A solid understanding of effective customer service strategies.

• Experience using phones and email as a primary communication tool.

• The ability to work cross-functionally and resolve issues with minimal supervision.

#LI-SW1

#Mountainhardwear

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.