Manager, Product Operations + Documentation (Workfront)

The Opportunity

Adobe is seeking a Manager and expert of Product Operations to join the Adobe GenStudio and Workfront Product Strategy and Product Operations team.

This role serves as a strategic and operational leader responsible for connecting Workfront's product strategy to execution through strong product operations, technical documentation, and knowledgesharing initiatives. The role develops plans, processes, and drives execution against strategic Workfront programs, ensuring effective communication, enablement, and knowledge sharing across internal teams and customerfacing channels.

With a broader mandate to lead key Product Operations initiatives, this role owns strategic product roadmaps, productfacing communications, and scalable operational processes that support the full product development lifecycle. Partnering closely with Product Management, Data Analytics, Customer Success, and internal Product Operations teams, the role ensures alignment on priorities, systematic customer feedback collection, and datadriven decisionmaking.

In parallel, the role provides leadership for the Workfront Technical Documentation team, evolving documentation practices toward AIenabled, futureready ways of working. This includes modernizing content strategy, tooling, and workflows to support intelligent content creation, reuse, discoverability, and automation of which supports improving user experience, product adoption, and knowledge accessibility at scale.

The position champions operational efficiency, scalability, and continuous improvement across all Workfront key initiatives.

What you'll Do

• Own and evolve strategic product roadmaps, ensuring alignment across Product, Engineering, and gotomarket teams.

• Lead productfacing communications and internal enablement, including strategy updates, product launches, and field-facing materials.

• Design and scale customer interaction and communication processes that improve product understanding, adoption, and engagement.

• Build and implement bestinclass Product Operations strategies, processes, and data frameworks to support the full product development lifecycle.

• Establish and scale customer feedback mechanisms to understand real customer value for Workfront, partnering with broader CXO feedback initiatives.

• Partner closely with Data Analytics to ensure accurate data collection, meaningful analysis, and actionable reporting that informs product and business decisions.

• Lead and develop the Technical Writing team, delivering highquality, AI-forward documentation that enhances user experience and knowledge sharing.

• Partner with internal Product Operations teams to define and standardize planning, execution, and postlaunch processes, ceremonies, workflows, and tooling.

• Collaborate with Customer Success to align priorities, Customer Care strategies, and execution around customer needs and outcomes.

• Champion operational excellence, scalability, and continuous improvement across all product initiatives.

What you need to succeed

• 8+ years of experience in product operations, program management, or related leadership roles within complex software organizations.

• Experience leading or enabling AIinformed product operations, including evolving processes, data practices, and knowledge workflows to support AIassisted decisionmaking, automation, and scalable insights across the product lifecycle.

• Demonstrated ability to lead through influence to drive alignment, decisionmaking, and execution across crossfunctional, matrixed, and global teams.

• Strong critical thinking combined with a bias for action, capable of translating ambiguity into plans, processes, and results.

• Deep understanding of enterprise software, with familiarity in marketing, creative, or content workflows preferred.

• Handson experience with product analytics and data platforms, using insights to inform product strategy and operational decisions.

• A pragmatic leader with a growth mindset, comfortable balancing longterm strategy with fastpaced execution.

• Passion for operational excellence, continuous improvement, and scaling processes that support growing product organizations.

• Proven success partnering with senior team members and influencing outcomes without direct authority.

• Strong executive presence with excellent written and verbal communication skills.

• Comfortable navigating change, adapting quickly, and leading teams through evolving priorities.

• MBA or equivalent experience preferred.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and setting the standard as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.