Information Technology Generalist Administrator 1

Are you ready to advance your Commonwealth Information Technology (IT) career by maintaining and enhancing systems that are critical for the end-to-end processing of nearly $5 billion in revenue that helps benefit older Pennsylvanians? Apply for this IT Generalist Administrator 1 position with our Employment Banking and Revenue IT Delivery Center Solutions Management, Revenue Lottery Insurance and Banking and Securities Division. Your advanced technical skills, multi-tiered collaborations with various stakeholders, and teamwork mindset are what we need in all aspects of operational support for the multiple complex systems utilized by the Pennsylvania Lottery. Join us today!

In this position, you will work within the EBR IT DC to provide high level IT support for Pennsylvania Lottery systems, platforms, and protections. Responsibilities involve providing primary IT support for state and multi-state Lottery drawings and the Internal Control System and serving as a secondary technical contact providing maintenance and support through the analysis and resolution of complex issues for the Lottery Retailer and Employee portals. This includes system administration, day to day monitoring, interface management, requirements management, troubleshooting and resolution of issues, quality assurance and management, and multi-tiered technical support of diverse and complex technical environments.

Our team will also rely on you to maintain effective multi-level working relationships with diverse technical and non-technical staff and stakeholders, provide feedback to upper management on the effect of current technical advancements and trends on the Lottery's current applications, and provide training to appropriate personnel on newly developed systems and processes. Take the next step in your OA, OIT career and share your advanced technical skills with a team that supports programs all around Pennsylvania that benefit older Pennsylvanians!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Occasional after hours support work required.
• Telework: You may have the opportunity to work from home (telework) part-time. This position currently reports to the office on Tuesday and Wednesday each week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
• One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.