New

Bi Lingual Spanish/English-Customer Service-Worksite Representative

TEKsystems
$22.50 - $23.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Apr 28, 2026
As a Worksite Representative, you'll play a vital role as a primary point of contact for policyholders. You'll help deliver a positive customer experience by answering questions, resolving concerns, and guiding customers through policy and claims-related processes with empathy, professionalism, and confidence. This role is ideal for customer-focused professionals who enjoy problem-solving, learning new systems, and thriving in a fast-paced, performance-driven environment. What You'll Do * Support policyholders by providing accurate and easy-to-understand insurance product and policy information * Respond to inbound calls and assist with claims intake, claims service, and general policy inquiries * Provide detailed updates on policy status and coverage * Assist customers with basic technical troubleshooting for self-service tools * Identify opportunities to transfer calls to the sales team to help increase APV revenue * Handle claim intake efficiently while maintaining accuracy and empathy * Consistently meet or exceed departmental performance metrics, including quality, average handle time, after-call work, and other KPIs * Demonstrate organizational values, including Personal Connection, Empathy, Problem-Solving, and Ownership * Support process improvements and provide constructive feedback to leadership * Remain flexible and assist with other duties as business needs evolve Schedule Requirements: * Must be available to work various shifts between 7:30 a.m. - 6:00 p.m. CDT Core Competencies for Success * Problem Solving: Uses structured thinking to identify root causes and resolve complex customer issues * Continuous Learning: Actively seeks opportunities to expand knowledge, develop new skills, and grow professionally * Initiative: Goes above and beyond expectations with minimal supervision; self-motivated and proactive * Adaptability: Adjusts effectively to changing priorities and evolving business needs * Results Orientation: Takes ownership of outcomes and follows through to achieve goals * Values Orientation: Acts ethically, collaborates across teams, and consistently does what's right for customers and colleagues What You Bring Skills & Experience * Previous customer service experience required; call center experience preferred * Experience in banking or financial services strongly preferred * Familiarity with insurance products and policy schedules is a plus * Friendly, professional demeanor with excellent verbal and written communication skills * Strong computer skills and comfort navigating multiple systems * High attention to detail with solid organizational and time management abilities * Ability to remain calm and professional in fast-paced or high-pressure situations * Ability to explain detailed policy concepts in a simple, customer-friendly manner * Bilingual in Spanish is a strong plus Education * High school diploma or equivalent required * 3-5 years of customer service experience in a call center environment preferred Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $22.50 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on May 8, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.