Technical Applications Specialist

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Technicial Applications Specialist is responsible for receiving complaints and inquiries from customers and partners for all Luminex supported products, documenting all customer communications, triage complaints as required, and lead investigations for issue resolution. This role will contribute to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support and perform laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA and Operations) for customer management and issue resolution and performindependent data analysis and problem solving.

Role will be remote in the US. Candidate can live anywhere within the US.

Duties and Responsibilities

• Demonstrate dedication to high quality customer service
• Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource to achieve resolution
• Exercise independent judgment to manage customer complaints and inquiries of diverse scope and complexity
• Responsible for managing workload and scheduling to ensure goals and deadlines are met
• Document all customer calls, emails, and interactions in the call center database
• Perform laboratory experiments in support of product investigations or perform product testing
• Contribute to the Knowledge Management database with the use, creation, and editing of Articles
• Update the customer Install Base per departmental processes
• Coordinate with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA, and Operations) for customer management and issue resolution
• Support Technical Applications Specialists in complaint handling
• Train new employees on processes and procedures, as part of onboarding activities or supplemental product training
• On-call responsibilities for 7x24x365 operations
• Ability to work non-standard hours; limited travel may be required
• Adherence to goals/competencies program to ensure individual and department goals are me

Education, Experience, and Qualifications

• Bachelor's Degree Bachelor's degree in Biology, Molecular Biology, or similar discipline with 0-2 years related experience or an equivalent combination of education and related work experience
• Practical experience in a clinical or research laboratory
• Knowledge of laboratory processes and procedures
• Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
• Customer-facing work experience preferred preferred
• Experience in a GMP environment an asset
• Experience with ISO, FDA , and/or USDA guidelines an asset
• Experience with Salesforce.com CRM an asset
• Familiarity with CLIA, CAP, and JCAHO requirements are an asset
• Ability to communicate clearly and professionally, in verbal and written format, important
• Ability to work independently and as part of a team
• Must work onsite at Luminex office
• Travel may be required at least 10% of the time
• Possible exposure to mechanical, biological or chemical hazard
• Work is normally performed in a typical office environment
• Work situations include working in teams and independently; making judgments and decisions
• Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:

Whatweoffer

Receive a competitive salary and benefits package as you grow your career at DiaSorin. Join our team and discover how your work can impact the lives of people all over the world.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.