Sales Support Team Coordinator

Love what you do. Support the pros behind the shows!
Full Compass Systems is a family-owned business with nearly 50 years of building strong relationships with both employees and customers. We are a one stop shop for audio, video, lighting, and musical equipment, serving organizations of all sizes from Fortune 100 companies to local startups and everything in between.
Our benefits include:

• Potential for a Hybrid Schedule
• On-Site Restaurant
• Volunteer Time Off
• Paid Time Off
• Health, Dental, Vision Insurance
• Life Insurance
• 401(k)

Position Summary

The Sales Support Team Coordinator is responsible for supporting a small team (10-12) of National Sales Representatives. In this position you'll provide both tactical and administrative assistance to our internal and external customers.

Essential Job Functions

• Support sales staff in troubleshooting and resolving issues related to sales orders, including billing, technical, and logistical challenges.
• Assist sales team members in preparing and building proposal documents for customer presentations.
• Communicate estimated delivery dates and order status updates to customers via email and phone.
• Enter and configure orders in the system to accurately reflect approved proposals.
• Partner with the Approvals and Accounting teams to ensure customer orders are processed, reviewed, and approved efficiently.
• Manage part-add requests and collaborate with the Product Data team to prevent duplicate entries and ensure timely creation of new parts.
• Work closely with the Director of National Sales and Manager of Sales Operations to identify challenges and opportunities that increase revenue and reduce administrative burden on the sales team.
• Develop strong familiarity with key customer accounts and collaborate with sales representatives to ensure exceptional customer experience.
• Assist in maintaining and updating Salesforce data and workflows.
• Perform additional duties and responsibilities within the scope of this role as business needs evolve.

Required Education and Experience

• High school diploma, or equivalent.

Preferred Education and Experience

• Bachelor's Degree Preferred, or equivalent years of related experience.
• Prior customer service/sales support preferred.
• Prior experience with Pro Audio, Video, Lighting preferred.

Qualifications

• Familiarity with using Microsoft Office Suite.

Competencies

• Independently motivated.
• Excellent interpersonal skills
• Effective active listening and communication skills
• Proven time-management and prioritization skills
• Able to manage multiple tasks and competing priorities
• Strong analytical and problem-solving capabilities
• Highly detail-oriented and accurate

Work Environment

Work is primarily performed in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The role typically involves sitting for extended periods, with occasional standing and walking. The use of standard office equipment, including a computer, telephone, copier, printer, and fax machine, is required. Employees may need to lift or move objects weighing up to 25 pounds, if necessary, with accommodations provided as appropriate. Corrected hearing and vision within the normal range may be necessary to perform essential job functions.