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Cloud Engineer (Managed Services)

Vaco
$70.00 - $80.00 / hr
401(k), retirement plan
United States, Texas, Addison
Apr 29, 2026
Cloud Engineer (Managed Services)
DETAILS
Location: Remote
Position Type: 6M C2H
Hourly / Salary: BOE!

JOB SUMMARY
Vaco is currently seeking a Cloud Engineer (Managed Services) for a 6M C2H opportunity that is remote. The Cloud Engineer (Managed Services) will be accountable for the ongoing operation, administration, monitoring, support, and continual optimization of customer cloud environments across major public cloud platforms including Azure, AWS, GCP, and OCI. The Cloud Engineer (Managed Services) will focus on core cloud operations, service delivery, governance compliance, handling incidents / requests / changes, maintaining documentation, and clear customer communications. While automation, DevOps practices, and reliability engineering are part of the role, it is applied primarily to enhancing operational efficiency, consistency, and scalability. The Cloud Engineer (Managed Services) will manage routine and moderately complex operational tasks and troubleshooting, where more advanced, high-risk, or architecture-intensive work is escalated to senior engineers or architects, as needed.
  • Cloud Operations / Support- Monitoring / Supporting Cloud Infrastructure / Platform Services / Operational Tooling Across Customer Environments
  • Incident / Request Management- Responding to Incidents / Service Requests / Alerts / Escalations | Triage / Troubleshooting / Service Restoration / Resolution Follow-Through
  • Operational Tasks / Change Execution- Executing Standard Changes / Recurring Tasks | Provisioning / Deprovisioning / Access Changes / Maintenance / Backup Validation / Patching / Platform Hygiene
  • Cloud Administration- Administering Resources Across Compute / Storage / Networking / Identity / Security / Governance within Major Cloud Platforms
  • ITSM Process Adherence- Following ITSM Practices (Incident / Request / Change / Escalation / Documentation / Customer Communication) in Alignment with Service Expectations
  • Customer Engagement- Professionally Participating in Customer Meetings / Status Calls / Service Reviews
  • Cross-Functional Collaboration- Working with Team Leads / Engineers / Architects / Service Delivery Teams to Resolve Issues / Complete Operational Work
  • Monitoring / Compliance Support- Monitoring / Alerting / Tagging / Policy Management / Cost Visibility / Compliance Activities
  • Automation / Tooling- Utilizing Scripting / Automation / AI Tools | Improving Consistency / Reduce Manual Effort | DevOps / SRE Tooling Exposure (strongly preferred)
  • On-Call / After-Hours Support- Participating in On-Call Rotation | Supporting After-Hours / Weekend Work for Incidents / Maintenance / Approved Changes
  • Troubleshooting / Issue Ownership - Troubleshoot / Own Issues in Live Production Environments
  • Time Management / Prioritization- Managing Competing Tickets / Tasks Effectively Across Multiple Customers and/or Workstreams while Meeting Commitments
  • Documentation / Process Discipline- Maintaining Strong Documentation Standards with Attention to Detail | Adherence to Change Control / Operational Processes
  • Identity/ Access Management (working knowledge)- Applying IAM Concepts | RBAC / Least Privilege / Security Groups / Firewall Concepts / DNS / Core Networking Fundamentals
  • Monitoring / ITSM Fundamentals (familiarity) - Monitoring / Alerting / Logging / Event Response | Core ITSM Disciplines in Managed Cloud Environments
  • Independence / Team Collaboration- Escalating Appropriately | Collaborating Across Internal / External Teams
  • DevOps / SRE Exposure (foundational knowledge)- Source Control / Pipelines / IaC / Observability | Related DevOps / SRE Concepts (supporting skillset)

JOB REQUIREMENTS
  • IT Infrastructure / Cloud Operations (3+ years) - Customer-Facing Support in IT Infrastructure / Cloud Operations / Systems Administration / Managed Services Support
  • Cloud Platform Operations (hands-on) - Supporting Major Cloud Platforms (Azure / AWS / OCI / GCP) | Strong Operational Capability
  • Production Support Experience- Supporting Incidents / Requests / Changes / Recurring Administration Activities in Live Production Environments
  • Server / Networking Fundamentals (familiarity)- Windows and/or Linux Server Operations / Identity and Access Concepts / Networking Fundamentals / Monitoring Tools
  • Managed Services / Multi-Customer Environment- Experience in Managed Services / Consulting / Multi-Customer Support Environments | Additional Cloud Exposure (preferred)
  • Automation / Scripting- Utilizing PowerShell / Python / Bash / IaC / CI/CD / Other Automation Tooling to Support Cloud Operations

PREFERRED (not resuired)
  • Certifications (Preferred)- Relevant Cloud / Operations / Platform Certifications

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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