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Program Specialist - Duke Urgent Care, Hybrid

Duke Clinical Research Institute

300 West Morgan Street (Show on map)
Apr 29, 2026
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Program Specialist - Duke Urgent Care Duke Urgent Care delivers convenient, same-day care for non-life-threatening conditions through walk-in access and extended hours, ensuring patients have timely options outside of traditional office visits. The department provides efficient, patient-centered treatment for a wide range of acute needs while maintaining strong coordination with primary care providers to support continuity, improve outcomes, and reduce unnecessary emergency department utilization. Location: Hybrid \| In-person: 7021 Harps Mills Road, Raleigh, North Carolina 27615 Hours: Full-time (8-hour shift), start time flexible between 6:00 AM and 8:00 AM What you will do: As a Program Specialist, you will plan, coordinate, and support the development and operation of specialized programs or projects, while also developing, coordinating, and advising on policies related to these activities. Responsibilities: Plan, coordinate, and support a variety of activities, including seminars, conferences, workshops, short courses, clubs, shows, and public events; develop program themes and ensure all logistics, materials, and resources are in place. Provide administrative support to departmental staff; develop, coordinate, and advise on policies and procedures to support program goals. Oversee assigned program activities, including developing and implementing processes, services, and systems; train staff and ensure accuracy and quality of work. Keep supervisors informed on program status, needs, and challenges; identify issues and recommend practical solutions. Monitor and evaluate program effectiveness; analyze trends and implement improvements to enhance performance. Support public relations efforts, including developing and managing promotional materials such as brochures, newsletters, press releases, advertisements, and flyers; coordinate communication and response to inquiries. Build and maintain relationships with internal teams and external partners to support collaboration and achieve program objectives. Assist with budget and grant preparation; monitor and reconcile expenditures. Prepare reports and conduct analyses to track progress and identify trends; contribute to program recommendations. Perform other related duties as needed to support overall program operations. What you will need: Education A bachelor's degree and a minimum of one year of experience in program administration or event production OR Two years of postsecondary education and at least three years of experience in program administration or event production OR An equivalent combination of education and professional experience. Experience N/A Degrees, Licensure, and/or Certification N/A Knowledge, Skills, and Abilities Workforce scheduling principles, staffing models, and coverage planning Timeoff tracking, shift differentials, and operational workflows Organizational structures and coordination with leadership and frontline staff Staffing coordination and schedule management across multiple roles or teams Strong organizational, interpersonal, and written/verbal communication skills Collaboration with managers, leaders, and crossfunctional partners Administrative, operational, and program support capabilities Ability to manage complex, changing schedules and staffing needs Ability to adapt quickly, prioritize competing demands, and solve coverage issues Ability to serve as a central point of contact and maintain continuity of operations Distinguishing Characteristics of this Level N/A Job Code: 00004125 PROGRAM SPECIALIST Job Level: D2 Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.