Service Access Manager - Regional Pediatrics at Sutton Station

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Regional Pediatrics at Sutton Station - 5832 Fayetteville Rd

JOB SUMMARY

We are seeking aService Access Manager to manage service access activities and staff to achieve continuous and optimal patient care.

JOB DUTIES AND RESPONSIBILITIES

• Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
• Collaborate with department Directors on manpower planning/needs.
• Actively participate on committees to achieve desired outcomes and ensure follow up on actions plans.
• Acts as a liaison between the department and external groups.
• Explains policy/procedures to other parties based on knowledge of the company and department guidelines.
• Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff.
• Plan and implement strategies to promote recruitment, retention and development of diverse work teams.
• Responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules.
• Train new personnel.
• Greet and provide assistance to visitors and patients.
• Explains policies and procedures, and resolves problems.
• Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed.
• Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Collect and post co-payments and balances on accounts due.
• Analyze insurance coverage; facilitate payments sources for uninsured patients.
• Calculate and collect cash payments appropriately for all patients.
• Explain bills according to PRMO credit and collection policies.
• Answer telephone; greet callers and assist them with general problems or complaints; acts as office receptionist.
• Order and issue supplies as appropriate.
• Screen, sort and distribute incoming and outgoing mail and documents.
• Perform other related duties incidental to work described herein.

JOB ELIGIBILITY REQUIREMENTS

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  High school diploma required. A Bachelor's degree in a related field is strongly preferred.

  
  
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  Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.

  
  
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  An associate's degree in healthcare or business may substitute for two years of experience.

  
  
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  A Bachelor's degree in healthcare or business may substitute for four years of experience.

  
  
• Strong verbal and written communication skills and data entry experience.
• Ability create and apply specific departmental policies, rules, and regulations relating to verifying patient information, collection payments and maintaining records and forms.
• Skilled in working with spreadsheets, databases and power point presentations.
• Ability to organize and prioritize.
• Strong customer service background and experience.
• Knowledge and ability to apply situational leadership skills.
• Ability to effectively lead teams, establish, and maintain effective relationships with other personnel.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.