New

Customer Service Representative- Non Pharmacy

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Albany
May 01, 2026
PROVIDER CUSTOMER SUPPORT REP Competitive Pay \| Entry-Level \| Start Your Career in Healthcare * Great with people? Good on the computer? This could be your foot in the door to the insurance world. WHY PEOPLE JUMP ON THIS Entry-level friendly (no healthcare exp required to start) Fully remote support-style role Strong training program - you won't be thrown in blind Steady call center environment with clear structure Growth potential into healthcare / insurance careers WHAT YOU'LL BE DOING Take inbound calls from healthcare providers Help them navigate claims, eligibility, and online tools Track issues and resolutions in a CRM system Monitor open tickets + ensure proper follow-up Handle support tasks (faxing, messages, documentation) Keep everything organized, accurate, and moving WHAT MAKES YOU A FIT You're comfortable juggling multiple screens + systems* * You stay organized even when things get busy* * You can clearly explain things over the phone* * You pay attention to the little details others miss* * You actually like helping people solve problems MUST HAVES 1+ year of customer service (call center, retail, etc.) Strong communication skills (written + verbal) Solid computer skills High school diploma or GED Insurance, Medicare/Medicaid, or enrollment experience = bonus, not required REAL TALK This is a call center environment* - you'll be on the phones daily. You'll also need to be organized, document everything, and follow process closely. But if you're reliable and coachable, this is a great way to break into healthcare/insurance. WHO THIS IS PERFECT FOR * You want a stable remote role * You're trying to build a career, not just take a job * You're good with customers but want something more structured * You're detail-oriented and tech-comfortable LET'S GET YOU IN If you're interested, don't wait - these entry-level roles move fast. Apply and let's connect. Job Type & Location This is a Contract to Hire position based out of Albany, NY. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Albany,NY. Application DeadlineThis position is anticipated to close on May 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.