Advisor-Implementation & Business Support

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As an Advisor - Implementation & Business Support, you will serve as the primary postsale contact for small business customers, managing the end-to-end implementation of TDS service. You will coordinate new installations, upgrades, and services changes across supported products including TDS Business Voice, PON, HFC, DSL, Static IP, Wi-Fi Plus, TDS TV, Mobile, ManagedIP Essentials, and Total Talk.

You will oversee order progress, ensure accurate documentation in the CRM, communicate updates to customers, and collaborate with internal teams to complete implementations. You will also provide customer training and product support related to voice, data, and mobile services.

This position has a scheduled shift of Monday-Friday, 10:00am-7:00pm CST.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Service Implementation & Order Management:

Manage multiple commercial voice and data service orders with exceptional attention to detail across several systems.
• Own end-to-end implementation process, ensuring accuracy and timely completion of orders.
• Coordinate site visits, service installations details, and customers/vendor interactions.
• Proactively identify, troubleshoot, and resolve issues; escalate concerns with urgency when needed.
• Provide clear, proactive communications to customers throughout the fulfillment process and on installation/upgrade day.
• Maintain comprehensive Customer Relation Management (CRM) records (Salesforce), including forecasting, holds, status updates, and actions taken.
• Deliver exceptional customer support to assist in delighting and retaining small business customers.

Product & Technical Support:

• Serve as the subject matter expert (SME) for small-business products and provide customer training on Business Voice, Data, and Mobile products.
• Act as the primary contact for customer and vendor inquiries related to supported products and services.
• Provide documentation, guidance, and configuration support for Total Talk and ManagedIP Essentials services.
• Assist commercial mobile customers with service activation and setup.

Process & Continuous Improvement:

• Participate in meetings and working sessions related to implementation processes, procedures, and customer communication tools.
• Provide ongoing feedback to improve customer experience and ensure alignment with best practices.

Product & Knowledge Maintenance:

• Maintain up to date knowledge of all products, services, contact resources, and ordering workflows to improve provisioning accuracy and implementation activities.

Required Qualifications

• Associate's degree or 2+ years professional work experience.
• 2+ years telecommunications, customer service, OR implementation experience.

Other Qualifications

• Knowledge of customer premises equipment (CPE), including routers, PBX systems, handsets, set top boxes, and basic home wiring concepts.
• Understanding of fundamental data networking and IP concepts, including the use of static IP addressing.
• Familiarity with the Company's products and service offerings.
• Strong interpersonal communication and customer engagement skills, with the ability to build and maintain effective working relationships.
• Ability to perform in a fast paced, rapidly changing environment.
• Working knowledge of Microsoft Office and internal systems, including SABRE, DESI, INAT, Salesforce, and CustomerLink.
  

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.