Technical Training Coordinator

JOB SUMMARY:

The Technical Training Coordinator will be responsible for assisting the Technical Training Team in the logistics and oversight of trainee travel, assuring classes are conrmed, and printed materials are ordered and available during classes. They will assist with trainee recordkeeping and compliance to ensure apprenticeship program registrations are up-to-date and records are accurate. No

ESSENTIAL JOB DUTIES:

• Work with travel agency to arrange all ights, rental vehicles and lodging for trainees during out of town training classes.
• Act as the point of contact for traveling trainees before, during and after travel.
• Order meals for training classes and track meal spending.
• Order and communicate details with applicable team members of all printed materials for training classes.
• Manage the Technical Training Team training calendar; send all meeting invites for virtual classes; ensure all Team members have access to up-to-date calendars.
• Communicate with trainees regarding class scheduling, travel arrangements and training expectations via email and/or phone.
• Communicate with trainee supervisors regarding class schedules and travel considerations via email and/or phone.
• Communicate with host branches to ensure reservations of Technical Development Labs (TDLs).
• Regularly update, audit, and reconcile the Team internal document library including instructional materials, administrative documentation, and class rosters.
• Assist with asset management for virtual training classes at the branch level and TDL devices.
• Assist with future training calendar planning and scaling of programs to meet the needs of a rapidly growing company.
• Assist with virtual apprenticeship class moderation on Microsoft Teams.
• Assist with recordkeeping and data collection of training programs, trainees, and team documentation.
• Assist with shared inbox management.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• High School Diploma or equivalent, required.
• Associate's degree or equivalent experience, preferred.

Experience, Knowledge, Skill Requirements:

• Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
• Detail- and process-oriented, required.
• Self-starter, comfortable with working independently on projects as assigned, required.
• Ability to problem solve and eectively make decisions based on available information, required.
• Event planning experience, preferred.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Must be comfortable communicating with all level of employees via email, phone and in-person.
• Procient communication, presentation, and public speaking skills - must be comfortable periodically presenting information to groups of trainees in live and virtual settings.
• Bilingual in English & Spanish a plus.

Systems and Software Skills:

• Strong working knowledge of Microsoft 365 Suite, including Outlook, Calendar, Teams, Word, Excel, Powerpoint, Forms, and OneDrive, required.
• Experience with Microsoft Power Automate and/or Access, preferred.
• Familiarity with Learning Management Systems, preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods, see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, twist, and climb a step stool.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employees will occasionally be required to work outside. Employee will be occasionally wear appropriate personal protective equipment, as required by company safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.

While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

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