National Account Manager

The National Account Manager is strategic and forward thinking with a long-term vision for providing an unbeatable customer experience. The successful candidate will serve as the internal liaison between customers and different Divisions within Power Technique North America Multibrand - - to support full customer engagement, product penetration and a 360-degree customer experience. You will report to the VP/Business Line Manager - APE.

The primary responsibilities of this position include, but are not limited to:

• Drivingsustainable profitable growth with major key accounts by driving customer experience to be "first in mind, first in choice".
• Account management - identifying and developing strong professional relationships in different levels aimed at creating customer intimacy and loyalty.
• Driving commercial / pricing strategy for the assigned product range in coordination with VP/BLM.
• Exploring new business opportunities to up and cross sell while effectively leveraging resources.
• Transforming day-to-day business operations and training materials to digital platforms.
• Providing reports, using the different company's applications including the CRM system, as needed to give transparency for both, company and customers into business processes, including order status tracking.
• Maintaining customer contacts and communication inputs and work with the local team for customer success.
• Improving the market position and competitive situation of the company.
• Planning seasonal equipment and service requirements with customers and serve as an expeditor for customer orders.
• Facilitating response to specific customer requests with internal departments and manage control functions to meet and/or exceed customer expectations.
• Implementing initiatives aimed at improving operational efficiencies through negotiation and coordination with internal and external stakeholders.
• Planning customer specific marketing strategies, actions, promotions, and business planning and forecasts.
• Collaborating closely with the regional teams as well as the service centers
• Engaging the marketing team to improve the division's digital communication channels and methods of reaching the customers, including improving the company's digital presence, specifically to improve the customer experience in accessing on-line digital manuals, requests for quotations, product information, etc.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Experience:

The successful candidate will have:

• 10+ years of experience in technical sales with a proven track record in sales and/or sales management, business development management or business line management in Customer Centers.
• Specialist in Portable Air with good experience on pneumatic and hydraulic Tools.
• A strong interest in sales processes and marketing.
• An understanding of the different success factors in the sales strategy.
• An understanding of the customer buying cycle and the ability to translate this into a solid vision on how to bring future sales processes into alignment with this.
• A solid understanding of the current way to market, sales processes, and challenges.

Education:

This position requires a bachelor's degree in engineering, sales, marketing or related, or an equivalent combination of education and experience.

Skills:

The successful candidate will have:

• A very strong customer-centric attitude, with the right entrepreneurial spirit.
• Perseverance to develop and implement a profitable growth strategy.
• A proven track record of driving results with strong leadership skills and the capacity to generate enthusiasm in the organization.
• The ability to identify alternatives to current ways of thinking; to develop and implement innovative solutions to problems.
• A strong drive to sell, perform, develop, and take responsibility.
• The ability to work independently, but also as a member of a team.

Travel:

This position requires extensive travel (over 60% of the time) as needed to coordinate activities.

Supervisory Resposibilities:

This position will supervise a Strategic Account Specialist.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at ouroffice location in Rock Hill, South Carolina.

Talent Acquisition Team: Tameka Carpenter

Over 110 years of experience

Since 1901, CP has delivered reliability with a deep understanding of customer needs. We are a global manufacturer of high-performance power tools, air compressors, generators, light towers, and hydraulic equipment for professional and industrial applications. Our products are engineered for performance and lasting customer value. People. Passion. Performance. This is our promise.