Customer service

We're looking for a dedicated and empathetic Customer Service professional to join our team in Leesburg, United States. In this role, you'll be the voice of our organization, providing exceptional support to our customers and ensuring their satisfaction with every interaction. You'll work in a fast-paced environment where your ability to listen, understand, and resolve customer concerns will directly impact our company's success and reputation.

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner
• Listen actively to customer concerns and provide personalized solutions that address their needs
• Troubleshoot customer issues and escalate complex problems to appropriate departments when necessary
• Maintain detailed and accurate records of customer interactions and resolutions in our CRM system
• Follow up with customers to ensure their issues have been resolved satisfactorily
• Provide product and service information to customers in a clear and helpful manner
• Handle difficult or upset customers with patience, empathy, and professionalism
• Identify opportunities to enhance customer experience and suggest improvements to management
• Meet performance targets including response time, resolution rate, and customer satisfaction scores
• Collaborate with team members to share best practices and support one another in delivering excellent service
• Adhere to company policies and procedures while maintaining confidentiality of customer information

• 2+ years of customer service experience in a professional environment
• Excellent verbal and written communication skills
• Strong active listening and empathy skills
• Proven ability to resolve customer issues and handle complaints professionally
• Proficiency with customer service software, CRM systems, and ticketing platforms
• Strong multitasking and time management abilities
• Ability to remain calm and composed under pressure
• Problem-solving mindset with a customer-focused approach
• Reliable attendance and punctuality
• Preferred: Multilingual capabilities
• Preferred: Experience with sales or upselling techniques
• Preferred: Knowledge of customer service best practices and industry standards

All your information will be kept confidential according to EEO guidelines.

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only Direct Hires - No recruiting or staffing firms' submissions will be considered.