Systems Engineer

This is an exciting opportunity to be a part of a large community of users of a recently upgraded suite of platforms. Provides an opportunity to work with both the user community as well as the customer while serving as a point of contact for assistance and becoming an experienced user of the system. Brief users at training sessions and customers as required.

BigBear.ai is seeking a Systems Engineer. As a Systems Engineer, some of your duties will include providing help desk support, being the point of contact for any issues, training users on the platforms, and engaging with the diverse users of the various platforms. Additionally, you will be responsible for testing upgrades, helping the community build out the communities on the platforms, and engaging with the customer.

• 9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilitie; A Bachelor's degree may be substituted for 4 years of experience and a Master's Degree may be substituted for 6 years of experience
• Must maintain an active TS/SCI with Poly
• Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel
• Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings
• Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation
• Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements
• Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets
• Maintain and update training materials, feature documentation, and release communications
• Track and report community support metrics, help desk activity, and weekly/recurring program report

• Supported system is based on the Drupal content management system (CMS)
• The ability to do basic web troubleshooting
• Understand HTTP status responses, recognize when an enterprise service or network outage might be the root cause of application errors
• Strong oral and written communication skills, including experience briefing and training diverse audiences
• Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies
• Knowledge of community management concepts and best practices
• Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments
• Ability to troubleshoot issues, coordinate with stakeholders, and "firefight" service or platform problems
• Experience engaging users in online collaboration platforms and moderating forums or communities
• Proficiency with Microsoft Office tools
• Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance

BigBear.ai is a leading provider of AI-powered decision intelligence solutions for national security, supply chain management, and digital identity. Customers and partners rely on Bigbear.ai's predictive analytics capabilities in highly complex, distributed, mission-based operating environments. Headquartered in McLean, Virginia, BigBear.ai is a public company traded on the NYSE under the symbol BBAI. For more information, visit https://bigbear.ai/ and follow BigBear.ai on LinkedIn: @BigBear.ai and X: @BigBearai.

BigBear.ai is an Equal opportunity employer all protected groups, including protected veterans and individuals with disabilities.