Surgery Scheduler

Job Summary:

In the Department of Obstetrics and Gynecology, as part of the larger University of Colorado Anschutz School of Medicine, we have access to an intensive care unit, cutting-edge equipment, and multiple teams of subspecialists in female health. This allows us to address even the most complex medical problems. We also provide a wide array of reconstructive surgical options, including minimally invasive and robotic surgery.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues, including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, insurance verifications, and/or pre-authorizations as necessary. The Surgery Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty's availability when scheduling patients for new patient visits and surgeries. Must understand the length of time needed for a particular visit type and schedule patient appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner.

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Clinical Operations Manager for the Department

Key Responsibilities:

Scheduling Support

* Assist and act in patient scheduling issues, training, education, communication and problem solving.

* Develop and maintain training and workflow documents for Surgery scheduling.

* Schedule operative cases across multiple locations of care and different health systems as directed by supervisor, clinical providers and nursing staff.

* Obtain surgery insurance authorizations.

* Coordinate, track, and generate reports on OR block time, including all related communication with the hospitals

* Assist with new patient visit scheduling and procure new patient medical records in a timely manner as needed.

* Route correspondence to referring physicians and other appropriate care providers.

* Share in answering incoming telephone calls from patients and referring physicians.

* Serve as a liaison between patients and physicians for all non-clinical issues.

* Complete referral and authorization checks.

* Participate in staff meetings and trainings as required.

* Generate patient quotes for procedures and surgeries.

* Display a willingness to work collaboratively and cooperatively with all members of the Department team.

* Establishes and maintains effective working relationships with leadership, physicians, colleagues and patients, addresses concerns in a forthright manner.

Administrative Support

• Provide administrative support to Department faculty as needed.

Work Location:

This role is primarily in person 3-5 days per week on the Anschutz Medical Campus, with an option to work 0-2 days per week remotely while remaining available as needed for in-person meetings.

Why Join Us:

The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness

A snapshot of the benefits:

* 22 days of vacation per year*

* 15 day of sick leave per year*

* 10 paid holidays per year*

* Retirement plans with very generous matches, as well as voluntary saving options.

* Insurance

* Medical

* Dental

* Vision

* Short-term and long-term disability

* Life insurance

* Tax-advantaged savings and spending accounts

* Parental paid leave

* Short term disability and long-term disability

* Health and wellness programs

* Tuition assistance on CU-offered classes for yourself or a dependent

Access to the CU Advantage. Take advantage of amazing savings and special offers on everything from shopping, dining, sporting events, concerts, and theme parks to movies, car rentals and cell phone plans, just to name a few.

*Based on a 1.0 FTE

Qualifications:

Minimum Qualifications:

* High School Diploma or GED.

* Two (2) years of relevant experience in an occupation related to the work assigned to this position

Substitution: A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Preferred Qualifications:

* Bilingual, Spanish-speaking.

* customer service or general administrative experience.

* experience with appointment scheduling and insurance verification.

* EPIC experience.

* MS Office experience.

* Two (2) years or more of Surgical Scheduling experience

* Surgical Schedule training experience within EPIC.

Knowledge, Skills and Abilities:

• Understanding of HIPAA practices and patient confidentiality.
• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly - individually and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.
• Must be detail-orientated and maintain excellent organizational skills.
• Must be tech savvy (ability to understand, apply, and benefit from technology).
• Ability to effectively communicate at all levels, including physicians, leadership, and staff.
• Ability to work within large, complex healthcare systems.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: Amrita.Shetty at amrita.shetty@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $43,700 - $52,877 annually.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.