Partner Success Representative

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Wiley Assessments is home to some of the most recognized and trusted workplace learning solutions in the world - Everything DiSC and The Five Behaviors. Our products reach organizations of all sizes through a network of expert coaches, trainers, and consultants who rely on us as a strategic partner in their business.

We're looking for a Partner Success Representative who brings an account management mindset to every interaction - someone who doesn't just answer questions, but builds relationships, anticipates needs, and helps partners grow.

This is a role for someone who thrives at the intersection of people and business: comfortable navigating complex conversations, quick to earn trust, and genuinely invested in the success of the partners they serve. New team members typically begin supporting our Associate queue, developing deep product knowledge and honing their support skills - with a clear path toward higher-touch, consultative partner work as they grow in the role. As our business continues to evolve, this team will have increasing opportunity to take on more strategic account management responsibilities.

How You'll Make an Impact

• Serve as a responsive, knowledgeable point of contact for partners, helping them navigate our products, platforms, and processes
• Build familiarity with our partner network and contribute to a team culture of proactive, high-quality support
• Handle inbound support with professionalism and efficiency - resolving issues, answering questions, and connecting partners to the right resources
• Identify trends and opportunities across your interactions and share insights with the broader team
• Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners and improve their experience
• Grow into more consultative, relationship-driven work as you develop expertise in our solutions and partner ecosystem

What We're Looking For

Experience and skills:

• 2+ years in account management, customer success, business development, or a consultative client-facing role
• Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement
• Strong written and verbal communication - you write clearly, listen actively, and can adapt your style to different audiences
• Comfortable working with technology platforms and willing to learn new tools quickly
• A track record of solving problems in the moment while keeping the bigger picture in view

Mindset and approach:

• You lead with curiosity - you want to understand the partner's world, not just answer their immediate question
• You're emotionally intelligent and can navigate difficult conversations with composure and care
• You're a team player who shares credit, raises concerns early, and helps others succeed
• You're energized, not overwhelmed, by change - and you bring stability to the people around you

Preferred:

• Experience in learning & development, coaching, consulting, or organizational development industries
• Familiarity with SaaS or subscription-based business models
• Four-year college degree or equivalent experience

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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