Enterprise Operations Center Specialist

Description

The Enterprise Operations Center Specialist-Lead provides senior technical and operational leadership for 24x7x365 Enterprise Operations Center (EOC) services under the SEC IT support contract. This role serves as the focal point for enterprise operational concerns, ensuringtimelyincident detection, triage, escalation, and stakeholder communication tomaintainservice continuity. The Lead supervises EOC personnel,establishesgoals and plans aligned to projectobjectives, and ensures operational documentation and training are current across all shifts. The position also supports operational maturity through reporting, trend analysis, and continuous process improvement aligned to SEC mission needs.

PRIMARY RESPONSIBILITIES

-Enterprise Operations Leadership

- Provide technical and management leadership across enterprise tasks and technology assignments within the EOC.

- Supervise day-to-day EOC operations tomaintaincontinuous awareness of infrastructure health, availability, capacity, and performance.

-Establishoperational goals, priorities, and execution plans that align with projectobjectivesand SEC mission requirements.

- Serve as the primary focal point for enterprise operations concerns and cross-team coordination.

- May require participation in on-call or surge support activities depending on operational needs

Incident Management and Escalation

- Lead end-to-end incident response activities, including detection, triage, prioritization, escalation, and restoration of normal operations.

- Ensure high-priority incidents are managed throughtimelycoordination with required technical and business stakeholders.

- Deliveraccurate,timelyincident lifecycle communications, including initial notices, status updates, and closure messaging.

- Ensure problems are controlled, recognized, researched, tracked, and escalated to theappropriate resolutionparties.

Operational Process, Documentation, and Training

-Maintainand improve EOC SOPs, runbooks, and escalation procedures to support repeatable, high-quality operations.

- Coordinate periodic review and update of operational documentation used by EOC staff and dependent support teams.

- Ensure EOC personnel are trained on tools, workflows, and standard procedures, including onboarding and ongoing skills development.

- Enforce disciplined shift handoff practices with clear documentation of key events, risks, and follow-up actions.

Monitoring, Reporting, and Continuous Improvement

- Oversee monitoring and operational visibility functions, including dashboard and alert effectiveness across enterprise systems.

- Support operational use of enterprise monitoring and service management platforms to improve event correlation and response efficiency.

- Analyze incident trends and recurring issues, and coordinate root cause analysis and corrective actions.

- Drive service improvement through recurring operational reviews, performance reporting, and maturity roadmap planning.

REQUIRED QUALIFICATIONS

-Ability to obtain andmaintainSEC Public Trust (or higher ifrequired).

- This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract

- Bachelor's degree and 8+ years of related experience managing a complex enterprise operations center, providing technical leadership and supervision of operations.

-Demonstratedexperience providing technical and management leadership across enterprise tasks and technology assignments.

- Experience serving as the focal point for operational concerns,establishinggoals and plans that meet projectobjectives, and ensuringtimelyproblem control, recognition, research, and escalation.

- Experience coordinating review and update of operational documentation and ensuring staff training and readiness.

- Experience supervising operations teams and managing incident response, prioritization, escalation, and service restoration processes.

- Experience supporting 24x7x365 enterprise operations in a high-availability environment.

Technical Skills:

- Matrix-aligned core skills: enterprise operations leadership,incidentand escalation management, EOC documentation governance, and workforce training coordination.

- PWS-informed operational skills: 24x7x365 monitoring and service continuity management, major incident coordination, and stakeholder communications.

- PWS-informed process skills: SOP/runbook development, shift handoff reporting, incident trend analysis, and corrective action tracking.

- PWS-informed platform skills: enterprise monitoring, observability, and ITSM platform familiarity to support large-scale operations environments.

PREFERRED QUALIFICATIONS

- Experience leading enterprise operations support in a U.S. federal agency environment.

- ITIL-based major incident/problem management leadership in high-availability operations.

- Experience implementing andoptimizingobservability dashboards, alerting, and operational reporting frameworks.

- Proven ability to brief senior leadership and coordinate cross-functional/cross-vendor technical response teams.

- Experience conducting EOC maturity assessments and building continuous improvement roadmaps.

- ITIL 4 Foundation (or higher)

- ServiceNow Certified System Administrator (CSA) or equivalent ITSM certification

- Datadog certification (or comparable enterprise monitoring certification)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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