Senior Operations / Reliability Engineer

Aquent, a leading talent solutions partner, is excited to collaborate with a pioneering technology company at the forefront of innovation. We are seeking a highly skilled and motivated individual to join a critical team that ensures the seamless operation and reliability of groundbreaking new hardware and software products. This is an unparalleled opportunity to directly influence the stability and success of cutting-edge technology, making a tangible impact on product quality and user experience from day one.

As a Senior Operations / Reliability Engineer, you will be instrumental in supporting live operations, release stability, and prototype device monitoring for a new hardware and software product. Your expertise will be crucial in maintaining the health and performance of systems that power innovative experiences. You will contribute to monitoring device health through telemetry dashboards, investigating issues, assigning bugs, and gathering logs, including hands-on device support, to ensure stability in production. This engineering-oriented operations role involves deep dives into logs, dashboards, alerts, and live system behavior, working closely with software engineers, QA, infrastructure teams, and product leadership. You will play a vital role in ensuring that innovative products reach users with exceptional quality and reliability.

**Key Responsibilities:**

* Monitor telemetry from services, applications, and prototype devices to assess operational health and identify anomalies, failures, or performance degradation.

* Analyze real-time metrics and logs to support troubleshooting across cloud, on-premises, and prototype device environments.

* Triage operational issues, communicate findings clearly to engineering and product teams, and provide actionable insights based on telemetry trends.

* Support software releases by validating deployments, monitoring live systems, and assessing post-deployment stability during rollouts and updates.

* Identify, debug, and help resolve live issues affecting services, devices, or internal users, partnering with engineering for mitigations and fixes.

* Assist with post-release verification and stabilization reporting, documenting observations, risks, and incidents.

* Support incident response by gathering data, summarizing impact, identifying suspected causes, and tracking mitigation progress.

* Participate in post-incident reviews, document lessons learned, and recommend improvements to monitoring, alerting, and operational procedures.

* Perform in-person troubleshooting for self-hosted systems, prototype devices, or test environments, including device configuration, deployment, and validation.

* Maintain documentation of hardware configurations, operational procedures, environment setup, and observed issues.

* Collaborate closely with software, QA, infrastructure, and product teams to support operational readiness and release reliability.

* Communicate operational status, risks, and technical findings clearly and promptly, providing concise summaries of system health and incident status.

**Must-Have Qualifications:**

* Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field, or equivalent practical experience.

* 5-7 years of relevant experience in software engineering, DevOps, SRE, production operations, infrastructure, service reliability, or related technical operations roles.

* Experience monitoring live services, applications, infrastructure, or device environments.

* Proficiency in using dashboards, alerts, logs, metrics, and telemetry to diagnose system health and troubleshoot issues.

* Experience supporting software releases, deployments, production validation, or service rollouts.

* Ability to investigate technical issues, summarize findings, and communicate risks clearly to engineering and product teams.

* Experience documenting incidents, operational procedures, known issues, and troubleshooting steps.

* Familiarity with CI/CD workflows, cloud or hybrid infrastructure, release validation, and incident response practices.

* Strong problem-solving skills, communication skills, and the ability to work independently in a fast-moving engineering environment.

* Experience with mobile operating systems.

**Nice-to-Have Qualifications:**

* More than 7 years of experience in relevant technical operations roles.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.