RN-Outpatient Clinic Care Coordinator

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

At Bridgeport Hospital, we are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We strive to achieve benchmarks as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of Bridgeport Hospital are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients.

This RN position will serve to support both existing Triage and Case Manager functions. Triage-Serves as the first clinical contact for a patient seeking advice or treatment for an acute condition. The Triage Nurse provides health advice to patients over the phone while performing an evaluation of patient symptoms and provides recommendations for escalating treatment. The Triage Nurse follows established procedures and protocols, and documents calls as required to ensure the safe, effective and appropriate disposition of health related problems. Case Management-Actively participates with patients to identify and facilitate options and services for meeting their individual's health needs, with the goal of decreasing fragmentation and duplication of care, and enhancing quality and cost-effective clinical outcomes. RN Case Manager will develop, implement, and evaluate individualized patient care plans with the healthcare team, and serve as a liaison for working with patients and their families.

EEO/AA/Disability/Veteran

• 1. Triage
• 1.1 Answers and manages nurse-directed patient calls. Coordinates same-day and walk-in appointments when deemed appropriate.
• 2. Case Management
• 2.1 Works with the entire health care team, including collaboration with providers, social work and patient navigators.

EDUCATION

Graduation from an accredited School of Nursing. BSN or higher degree preferred. If non BSN, must show evidence of active enrollment in minimum of a BSN program.

EXPERIENCE

Minimum of 3 years of clinical med surg experience required. Community health center/outpatient setting experience preferred.

LICENSURE

Licensed and a currently a registered nurse in the State of Connecticut. Basic Cardiac Life Support (BCLS) training must be obtained prior to employment or within one (1) month of hire. Other specialty trainings/certifications, if required for your practice setting, must be obtained within twenty-four (24) months of hire. This includes, but is not limited to ACLS, TNCC, ENPC, PALS, NRP, EFM, and ONC. RN must maintain required specialty trainings/certifications at all times during employment. If any training/certification expires, the RN will be suspended until it is obtained and documented.

SPECIAL SKILLS

Excellent communication, critical thinking, and problem-solving skills in using the nursing process to assist patients. Phone triage experience preferred. Experience using an EMR preferred.

Monday through Friday. Minimum of two years of RN experience required. Phone Triage experience desired.