New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
May 09, 2026
This position is heavily focused on email support, case management, and problem resolution, with some outbound followup calls as needed. Role Overview Join the Customer Support team supporting Account Managers who oversee fleet accounts. This role requires strong written communication, attention to detail, and the ability to research and resolve customer issues independently. You'll assist drivers and internal teams with service-related needs, ensuring accurate resolution and excellent customer experience. Key Responsibilities * Manage a high volume of customer emails and cases via Salesforce * Research and resolve customer and driver issues (ex: vehicle impoundments, service questions) * Support Account Managers with fleet-related requests * Communicate with internal departments to drive case resolution * Use MS Teams daily for internal and external communication * Make outbound followup calls as needed * Enter and update customer data while communicating * Use CRM systems to track cases and follow-ups * Utilize internal systems for: * Vehicle ordering support * Billing changes * Report generation * Insurance card distribution * Driver and vehicle data updates * Contact drivers by phone/email to gather missing information Required Skills * Customer service & customer resolution * Strong professional written/email communication * Data entry & case management * CRM experience (Salesforce preferred) * Microsoft Office (Outlook, Word, basic Excel) * Strong multitasking, organization, and problem-solving skills Must-Have Qualifications * 2+ years of office-based customer service experience * Excellent written and grammatical skills * Strong computer proficiency; comfortable working across multiple systems/monitors * Basic Excel knowledge (data entry, copy/paste; willing to learn more) * Typing speed 40 WPM minimum (typing test required) * High School Diploma or equivalent Nice to Have * Salesforce experience Job Type & LocationThis is a Contract position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on May 22, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.