Community Manager - Beauty

You must be living in a commutable distance upon applying for roles. All other candidates will be disqualified.

Our beauty client is seeking a highly organized, social-first Community Management Coordinator / Digital Beauty Advisor to support day-to-day engagement across multiple beauty and lifestyle brands. This role is ideal for someone who lives and breathes social media, understands beauty culture, and thrives in a fast-paced, high-volume environment where responsiveness, organization, and brand voice are critical.

This opportunity sits at the intersection of community management, customer engagement, influencer interaction, and social insights - supporting both brand reputation and consumer experience across digital platforms.

The ideal candidate is proactive, detail-oriented, collaborative, and passionate about creating meaningful consumer interactions while supporting broader social and marketing initiatives.

• Serve as a Digital Beauty Advisor across major social platforms including TikTok, Instagram, Facebook, X/Twitter, and emerging channels
• Manage daily engagement by responding to comments, direct messages, story mentions, tagged content, reviews, and influencer inbounds in a timely and brand-appropriate manner
• Maintain brand tone of voice and ensure all responses align with approved messaging and FAQ guidelines
• Escalate sensitive consumer issues, customer service concerns, and influencer opportunities to internal teams in real time
• Support social launches, campaigns, and key brand moments through proactive community engagement
• Provide thoughtful, customized responses that clearly address consumer questions and concerns

• Maintain and update trackers, FAQs, reporting dashboards, and engagement documentation
• Ensure workflows and tasks are accurately managed within Monday.com or similar project management platforms
• Track influencer and community inbounds, ensuring proper follow-up and visibility across teams
• Support reporting preparation by gathering community insights, screenshots, sentiment trends, and engagement metrics
• Assist with care gifting initiatives, mailers, and surprise-and-delight activations

• Stay immersed in beauty, fashion, lifestyle, and social media culture to identify emerging trends and opportunities
• Monitor recurring consumer questions, feedback themes, and engagement patterns
• Share insights and recommendations that can influence content strategy, customer experience, and product storytelling
• Stay informed on evolving platform features, social best practices, and engagement trends

• Maintain established response time goals and engagement KPIs across all social channels
• Monitor and track performance metrics using Sprinklr or similar social engagement tools
• Ensure high-quality interactions that support consumer satisfaction and positive brand sentiment
• Support weekend and flexible scheduling needs based on business priorities and campaign activity

Qualifications

• Bachelor's Degree preferred
• 1-2 years of experience in Community Management, Social Engagement, Customer Care, or Digital Marketing
• Beauty, fashion, lifestyle, or agency experience strongly preferred
• Experience managing high-volume organic social communities
• Familiarity with Sprinklr, Dash Social, Monday.com, or similar platforms
• Exceptional written communication skills with strong attention to grammar, tone, and detail
• Strong organizational and multitasking abilities in a fast-paced environment
• Customer-obsessed mindset with excellent problem-solving skills
• Ability to work independently while collaborating cross-functionally with internal stakeholders
• Proficiency in Microsoft Office Suite including Excel, PowerPoint, and Word

What Success Looks Like

• Consistent achievement of response time and reply rate goals
• Positive feedback from internal stakeholders and account leadership
• Accurate and timely community engagement across all assigned platforms
• Organized documentation, tracker management, and reporting support
• Meaningful consumer interactions that positively impact brand perception
• Proactive identification of trends, insights, and engagement opportunities

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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