Director of Warranty

DEPCOM Power, a Koch Engineered Solutions company, is looking for a Director of Warranty to join the team. This role sits in DEPCOM's Services department and can be based in Scottsdale, AZ or fully remote with up to 50% travel.

This role does not provide VISA sponsorship.

At Koch Industries, our Principle Based Management philosophy is at the center of how we do business, and as an employee. you will begin your journey of understanding and applying the way we do business in your everyday work.

• Serve as the warranty program leader leading the overall vision development and strategy for the capability to ensure that it creates value for DEPCOM.
• Apply continuous improvement mindset to DEPCOM's existing warranty program and identify areas for improvement or optimization, collaborate with business units, and capabilities to implement
• Apply learnings to drive continuous improvement in receiving warranty claims from clients encompassing subcontractor, OEM, and workmanship warranty claims. Ensure timely disposition and resolutions.
• Be familiar with technical aspects of utility scale PV solar equipment to be able to lead investigations into claims, gather necessary information and evidence related to the claim, including possible site/location visits, and examination of documentation as it relates to contracts
• Participate in EPC negotiations to ensure acceptable warranty provisions are integrated into contracts.
• Serve as the senior leadership face of DEPCOM's warranty program for customers throughout the life of the warranty obligation, ensuring timely and effective communication, and address concerns elevated by clients
• Collaborate with internal teams, subcontractors, suppliers and other stakeholders to gather information, assess liabilities and determine appropriate actions to resolve warranty claims
• Develop and maintain critical KPIs to Identify areas for process enhancement and contribute to the development and implementation of best practices and standard operating procedures for warranty claim management as well as a continuous feedback loop for EPC design optimization
• Leadership of Services department investigation and root cause analysis function ensuring corrective actions and lessons learned are applied across projects lifecycle

• Experience in warranty program management
• Understanding of construction processes, materials, and industry standards

• Bachelor's degree in Construction Management or Engineering discipline
• Leadership experience with direct reports
• Experience in utility scale PV solar and BESS plants
• Customer service experience
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

For this role, we anticipate paying $120,000 - $160,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.