New 
Merchant Services Support Specialist
 German American | |
life insurance, paid time off, paid holidays, 401(k)
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 May 13, 2026 | |
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Job Title: Merchant Services Support Specialist Overview:
The Merchant Services Support Specialist provides implementation, customer, and technical support to both internal and external clients related to Merchant Services products and solutions. This role serves as a key partner to Merchant Services Sales Representatives by supporting the sales process, coordinating onboarding activities, and helping ensure a seamless customer experience from implementation through ongoing account support. What You'll Do: Day in the Life - Every day you will support the implementation and ongoing management of Merchant Services products and customer relationships, ensuring a smooth onboarding and support experience for both customers and sales teams. Responsibilities include coordinating installations, providing customer training, resolving service issues, and supporting sales activities such as proposals, account changes, and research requests. The position also monitors account activity to identify retention and cross-sell opportunities while maintaining accurate reporting, customer records, and partner communications. The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced, collaborative environment. What it Takes: Knowledge & Experience: 3-5 years of banking experience required; Merchant Services industry knowledge preferred; Proficiency in Microsoft Word, Excel, and PowerPoint; Strong mathematical aptitude and analytical problem-solving skills; Excellent attention to detail and accuracy. Service-Minded Approach: Superior customer service skills with strong written and verbal communication abilities; Ability to build positive working relationships with customers and internal partners to deliver a high-quality experience; Team-oriented mindset with the ability to collaborate toward shared goals. Managing Priorities & Projects: Strong organizational, planning, and time management skills; Ability to handle multiple tasks and adapt to changing priorities in a fast-paced environment; Demonstrated flexibility and ability to manage competing deadlines effectively. Bonus Points:
What we can offer you:
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About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction. | |