NIPSCO Customer Service Representative Part-time/Onsite

PLEASE NOTE: This is a part-time position and will report onsite at our Merrillville, Indiana location.

Job Title: Customer Service Representative

Summary

We're looking for a Customer Service Representative who enjoys helping people, solving problems, and creating positive experiences. In this role, you'll be the first point of contact for customers, providing support, answering questions, and ensuring each interaction reflects our commitment to excellent service.

This position offers structured training, clear advancement opportunities, and the chance to build a strong foundation in customer relations and utility service operations.

Principal Duties and Responsibilities

• 1. Receive and process customers' applications for service, inquiries, complaints, rates, budget agreements, energy audits, and governmental assistance programs.

• 2. Handle gas and electric emergency orders in an efficient, serious manner, ensuring customer safety and proper escalation of procedures are followed.

• 3. Establish, process and review extension of credit agreements with customers; calculate and charge deposits as required.

• 4. Prepare and enter transactions to originate the billing of an account or to make corrections to the account; process, unload and send meter reading data and related reports according to prescribed procedures.

• 5. Compute bills as required for actual usage or unmetered service.

• 6. Process and review special billings such as industrial bills, municipal bills, street light order; prepare reports as required such as billing history for rate change review, meter constant data and special conditions.

• 7. Prepare adjustments and transactions as required from the review of error memo listings and carry around reports; originate manual estimates when necessary and enter to prescribed accounting records.

• 8. Review prescribed customer refund checks; issue required forms for refund authorizations.

• 9. Answer customer inquiries regarding appliances; make sales of minor merchandise and job work items.

• 10. Prepare detail for claims and vouchers to governmental agencies, maintain card file accounting for sales orders, job orders, etc.; maintain tax exempt account file.

• 11. Originate letters replying to customers' correspondence or providing information related to customers' accounts.

• 12. Review accounts eligible for write off.; process bankruptcies according to prescribed procedures.

• 13. Maintain the up-dating of delinquent notices, compile and type the shut-off non-payment list; close out accounts that have been shut-off for non-payment.

• 14. Operate a call direction telephone system and navigate multiple computer programs and tools to support customer needs.

• 15. Perform miscellaneous clerical functions of a Utility Clerk variety such as typing and filing, opening and distributing mail, issuing duplicate bills; distribute and update files.

• 16. Receive and relay messages.

• 17. Maintain neat and orderly records and files.

• 18. Perform duties in accordance with the Company's procedures, practices, and safety rules.

• 19. Report irregularities and abnormal conditions.

• 20. Direct the work of one or two employees assigned to assist.

• 21. Assist in the training of other employees.

• 22. Perform similar or less skilled work in this classification or, when the diversity of workload requires, perform similar or less skilled work in equal or lower classifications.

Required Qualifications for Position

• 1. High school education or the equivalent

• 2. Shall successfully complete all levels of Advancement in the Customer Service Representative Advancement Program in thirty-six (36) months.

• A. Satisfactorily complete Customer Service Representative on-the-job training check-off guides.
• B. Receive a passing grade in all Customer Service Representative training courses provided by the Company.

• 3. Have ability to operate a computer and work within multiple software programs simultaneously.

• 4. Have the ability to acquire a thorough working knowledge of rates, billing codes, utility service classifications and the Company's credit and collection policies.

• 5. Have the ability to interact with the customers in an intelligent, tactful and courteous manner.

Disclaimer

This description is not designed to be a complete list of all duties and responsibilities required of the position.

Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

ADA Accommodation

If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.comor 1-888-640-3320

Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

E-Verify

NiSourceparticipates in the U.S. Department of Homeland Security's E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:

• E-Verify Poster(English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster(English and Spanish) If you have the right to work, don't let anyone take it away

Salary Range*:

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date:

Posting End Date (if applicable):