New

Technical Support Specialist

Epson America Inc
vision insurance, paid time off, sick time, tuition reimbursement, 401(k)
United States, Indiana, Plainfield
2350 Stafford Road (Show on map)
May 14, 2026
Hourly Pay Rate: $28.00 - $34.00/hr. Department: Depot QA & Tech Support Shift: 1st Schedule: Monday - Friday, 7:00am - 3:30pm Some overtime may be required to fulfill job duties. About Epson Epson is a global technology leader dedicated to connecting people, things, and information through its original, efficient, compact, and precision technologies. Our product lineup includes inkjet printers, digital printing systems, 3LCD projectors, smart glasses, sensing systems, and industrial robots. We are committed to driving innovation and exceeding customer expectations in inkjet, visual communications, and robotics. Employee Benefits We offer an outstanding benefits package, including: Comprehensive medical, dental, and vision insurance effective Day 1 Generous paid time off, including sick time, vacation, and holidays 401(k) plan with company match Tuition reimbursement, Employee Assistance Program (EAP), employee discounts, and much more! What You Will Be Doing As a Technical Support Specialist you will: Work independently under limited supervision supporting the repair depot executing the service programs designed for Epson products Prepare and impart technical courses and for customer service Report to the leadership team, statistics and numbers of news, using the standard communication media, in order to make the adjustments and improvement Develop and update Repair Depot service instructions Prepare a product launch plan identifying necessary tasks, responsibilities, and completion dates Review and coordinate the revision and distribution of utilities to appropriate personnel Respond to requests for technical assistance through the service ticket database Review and acts on service documentation (ECN, TIB, SI, SB). Researche and implement packaging decisions for newly launched products Obtain test beds and special tools for launch of new product Advise management of any product issues that negatively affect customer satisfaction Advise management of any issues affecting the launch of new products The starting annual base pay for this role is between USD $28.00 and $34.00 Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.