Senior Technical Product Support Specialist

Our Story:

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.

DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title: Senior Technical Product Specialist

Location: Richmond, VA

What we are looking for:

We are looking for a SeniorTechnical Product Specialistto be responsible forsupporting the Sales team in the promotion and sale of the Hillphoenix Case brand and products. The Technical Product Specialist will serve as a "go-to" resource for information and questionsregardingapplication and design options forCaseproducts, and by satisfying customer needs anddemonstratingexpertisein the industrial refrigeration market. The candidate must have excellent communication,customerand interpersonal skills. The individual should have experience indealing withindividuals at multiple levels of the organization. Key to success in the position and the company isto"live" the culture and core values of the Company.

What you'll be responsible for in this role:

• Provide a "Go-To" resource for all Hillphoenix products with a focus on Case products, designoptionsand their application to support both an internal and external knowledge resource.
• Be a team player withgood communicationskills including managing several ongoing tasks at the same time with the ability to develop and manage an action plan to drive it to its projectedresult.
• Sales Category Support & Training: Defining the necessary information toinsurecomplete support of all sales efforts in relation to a category, working withLearningCenter toinsurebest in class training.Lead New Customer Requests meetings and work withengineering/PMtodetermineabilityto customize a unit for a specific project and potentialnew trendsin the market. Provide Category support to the sales teams (inside/outside) to ensure they have all information to adequately provide the customer with theappropriate product.Review bids (RFPs) to select CAS products thatmost closely meet bid requirements andnote anyexceptions,complete required biddocumentsand work with Inside Saleson bid quotes for specified products.
• Support Strategic Planning & Target account support for the introduction of new products and their applicationfor withproduct position for increasing market share and margins.
• Market Trends/Data Mining: Reviewing data for useful information to reveal trends, patterns, and relationships to support proper product position in the market.
• Product Marketing: clarifying potential markets for a product and providing detailed support to the customers and/or sales team and dealer network.

What are the basic qualifications?

• Bachelor's degree in Engineering, Business Administration or a related field.
• Minimum of 5 years of progressive experience and responsibilities intechnicalproduct specificationand experience inacommercialrefrigeration environment.

What are the preferred qualifications?

• Leadership: a demonstrated ability to lead people and get results through others.
• Planning: an ability to develop and execute effective action plans to achieve results.
• Quality orientation and attention to detail.
• Demonstrated ability to analyze problems drive to sustainable resolution.
• Effective interpersonal skills, with the ability toestablishand maintain effective workingrelationshipswith individuals at all levels within the organization.
• Ability to effectivelyutilizeMicrosoft Office Suite (Excel, PowerPoint, Word, and Outlook) applications.
• Ability to successfully manage multiple tasks and priorities and quickly adapt in a fast-paced high-energy environment.

To be a great fit for this role:

• Requires strong product knowledge of Hillphoenix products with a focus on the Case product portfolio.
• Basic understanding of refrigeration and construction requirements for intended applications.
• Willing to travel as needed to attend required meetings, customer visits, etc.
• Effectiveproblem-solvingcapability.
• Demonstrated ability to work and communicate effectively with customers and others across all levels and functions of the business.
• Individualsmust collaborate andestablishstrong working relationships with customers, contractors, field service, industrypeersand others as needed.

Mental- Requires arelatively highdegree of concentration intermittently; periods of mental effort and concentration followed by other aspects of the job with lesser concentration and attention requirements.

Physical- Requires walking/standing approximately 30%, sitting approximately 60% andlifting upto 30 lbs.; involves occasional stooping, forward bending and crouching approximately 10% of time.

Manual Dexterity- Requires use of hands tooperatecomputers, copy machines, other generaloffice,toolsand equipment, and to record written information.

Audible Demands- Requires ability to communicate via verbal instructions and to communicate with outside sources and internal departments in person and via telephone.

Visual- Requires the ability to read written instructions, correspondence and other documentation as well asoperateoffice equipment such as computers and printers.

Environmental- Requires capability of performing essential job functions in sales, industrialrefrigerationand supermarket environments.

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It's our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It's our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What's in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

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The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.