Consumer Order Management Specialist

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Consumer Order Management Specialist is primarily responsible for managing order fullfillment tasks related to consumer wireline within Order Processing & Coordination. This position will be responsible for processing service orders in one more of TDS' fullfillment systems including but not limited to MetaSolv, Siebel, INAT, RNW, SABRE, DESI, multiple porting systems.

These duties can include verification of order accuracy, coordination of order updates and telephone number porting requests, managing online customer product and service requests. In addition, this position will support minimal outbound calling needs as process dictates. This team will place orders and care for all follow-up tasks required in the order process. This position is also responsible for working with TSS, Consumer Sales, Financial services, Work Force Manangement, and other back-office provisioning teams to ensure that customer orders and requests are processed timely and accurately. Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.

Shift: This position will work Monday - Friday: 7am-3:30pm CST or 8am-4:30pm with an occassional 8am-5pm CST Saturday shift.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. Manage order corrections and updates requests via multiple workqueues throughout order life cycle. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, INAT, MetaSolv, Excel, CST, RMS, DESI.
• Make outgoing calls as necessary for order coordination or to communicate proactively with customers.
• Keep up to date on all systems, procedures, products and services involved in consumer wireline order process.
• Participate on special projects as assigned by MSCO CCO Leadership

Required Qualifications

• Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
• 3+ years customer service
• 3+ years data entry experience

Other Qualifications

• Working with Consumer products & services.
• Excellent interpersonal communication skills (i.e., verbal, written, listening)
• High level of accuracy and attention to detail.
• Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
• Time management skills
• Ability to adapt to rapid changes
• Proactive problem-solving skills (i.e. customer complaints, order issues)
• Manages multiple tasks & prioritizes well
• Working knowledge of Contact Center Applications
• Working knowledge of Microsoft Suite of products
• Ability to type 45 words per minute
• Experience in working in Team Environment

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what's listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.