Director, Tech Operations - Ceremony Of Roses

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Ceremony of Roses is an agile creative practice built to solve the commercial and creative challenges of the world's top artists. As Sony Music's merchandise partner, we serve a roster of global talent-both within and beyond the Sony ecosystem. We're defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client's team, bringing transparency, accountability, and tailored support to every partnership.

The Director of Tech Operations position at Ceremony of Roses plays a critical role in the research, management and delivery of our technology systems initiatives. Working across Ceremony of Roses various affiliates and regions, the Director of Tech Operations' primary responsibility is the delivery of organization-wide technology tools. The role ensures that technology tools and platforms are reliable, scalable, secure, and wellintegrated across the organization. Acting as a key liaison between executives, internal teams, and external partners, the Director of Technical Operations drives operational efficiency, oversees system performance and vendor relationships, and enables teams to work more effectively through welldesigned processes and technology.

• Own the delivery of technology tools and platforms that improve business performance and function. Lead the introduction and integration of various tech tools; ensure that they are delivered on time, on budget and deliver solutions for the business. Own the end-to-end delivery of key technology projects, including discovery and requirements gathering, configuration and customization, testing, rollout, and go-live.
• Define and own the technology operations strategy so that it is aligned with overall business objectives. Translate business needs into clear and direct system strategies that add value to the business operation. Uncover opportunities where new or existing technology can improve scale, speed, and quality of client services.
• Identify and address gaps and inefficiencies in process and systems to improve technology workflows. Map and improve operational processes that use or require technology to improve workflows, increase automation, and ensure that systems support cross-functional collaboration across internal and international groups.
• Ensure Ceremony of Roses systems are compliant with internal policies, legal requirements, and industry standards. Partner with internal teams to ensure systems have thoughtful access controls and follow security best practices.
• Act as the primary tech operations liaison for internal stakeholders and departments, as well as for external vendors, partners, and the wider Sony team. Represent Ceremony of Roses technology operations within the Sony Music organization.
• Special Projects: Any other technology-adjacent tasks or projects as requested by senior leadership.

• 5-10 years experience in a tech or operations role,
• Proven excellence in system development and implementation
• Exceptional organization and communication skills
• Ability to thrive in a fast-paced, dynamic and constantly changing workplace
• Strong track record of managing and prioritizing multiple projects at the same time

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.