Director of Collections
 Vaco | |
$110,000.00 - $140,000.00 / yr
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401(k), retirement plan
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 May 19, 2026 | |
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Vaco is hiring a Director of Collections
Location: Tamarac, FL Compensation: $110-$140/annually Overview TheCollections Directoris responsible for leading a high performing collections organization overseeing a $100M accounts receivable portfolio across 4,000 customer accounts. This role drives timely collections, drives process improvement initiatives, and partners cross functionally to support cash?flow objectives while balancing customer and business needs. Responsibilities Leadership & Team Management * Lead, mentor, and develop a team overseeing $100M+ AR and 4,000 customer accounts. * Set performance expectations and drive accountability for aging, DSO, write-offs, and customer resolution metrics. * Manage workload prioritization, staffing needs, and daily team operations. * Hire, train, and onboard new team members. Operational Excellence * Oversee timely processing of payments, support cash application (including short-pays, credits, and remit advice), and ensure accuracy of administrative tasks. * Conduct daily reviews of collection reports and ensure transparency to leadership through daily, weekly, and monthly reporting. * Coordinate collection activities across multiple product and service lines. Cross-Functional Collaboration * Partner closely with Sales and Operations leadership to resolve customer issues, enforce collection guidelines, and manage customer account holds. * Work with Finance and IT to support reporting, data accuracy, and system dependencies. * Facilitate alignment across internal teams to resolve root cause issues impacting invoice quality or collectability. Process & System Improvements * Champion Billing-to-Cash improvements and system enhancements to increase efficiency, accuracy, and customer satisfaction. * Develop and maintain procedures, documentation, and job guides to support consistent execution. Qualifications * 10+ years of B2B collections experience in customer?facing environments. * 5+ years leadership experience managing teams of 7 or more. * Experience in shared services or financial operations highly preferred. * Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred; MBA a plus. * Background in car wash, manufacturing, or distribution industries is a plus. * Strong communication skills, attention to detail, and professionalism. * Proficiency in Microsoft Office required; SAP experience preferred. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses. | |