Administrative Associate - Transportation Parking

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:

1. Captures high-quality photographs and produces employee, contractor, and visitor ID badges in accordance with established security and branding standards. Maintains badge inventory, printers, and related supplies.
2. Provides frontline customer service for Photo ID Services, assisting customers in person with badge issuance, replacements, and general inquiries while ensuring a high level of professionalism and efficiency.
3. Verifies identity and required documentation to ensure compliance with organizational policies and security protocols prior to issuing badges or updating cardholder records.
4. Coordinates badge production and distribution across multiple locations, including scheduling and supporting badge services as needed.
5. Maintains accurate records within badge management and access control systems; researches and resolves discrepancies related to cardholder information, badge status, or access issues.
6. Prepares reports and documentation related to badge issuance, inventory tracking, and service metrics using standard software tools; ensures data accuracy and completeness.
7. Serves as a point of coordination with Physical Security and Access Control teams to support timely activation, modification, and deactivation of cardholder access.
8. Assists in training staff and communicating standard operating procedures related to Photo ID Services, including proper documentation, badge handling, and customer service expectations.
9. Acts as an escalation point for complex customer service issues, resolving concerns related to badge access, lost or stolen badges, and service delivery challenges.
10. Supports compliance with organizational and regulatory requirements by following established procedures for identity verification, data handling, and secure badge issuance.
11. Demonstrates flexibility by working at multiple service locations and traveling between sites as needed; must possess a valid North Carolina driver's license and reliable transportation.

Other information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* One (1) year of clerical or administrative experience.
* If Bachelor's degree, no years of experience is required
* If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Transportation Parking

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.12 - $25.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.