Reg IT Support Supervisor - Bay Area

"They made it easier for me to live, breathe, eat, and stay clean. Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live..." - Client from Telecare

What You Will Do to Change Lives

We are seeking a dynamic and driven Regional IT Support Supervisor to lead IT service delivery across a diverse portfolio of programs within the Bay Area. This is a high-impact leadership role where technology directly supports critical operations and services-and where your expertise will make a visible difference every day.

As a Regional IT Support Supervisor, you won't just manage tickets and visit facilities in the region-you'll lead the delivery of reliable, scalable IT services, drive operational excellence, and help shape how technology supports our programs as they grow and evolve. You'll guide an IT Support Analyst, partner closely with regional leadership, and play a key role in ensuring technology is aligned with business priorities.

In this role, you'll be at the center of it all-owning regional IT operations, driving projects from start to finish, and collaborating across cross-functional teams to deliver solutions that enable success. If you're passionate about leadership, problem-solving, and making a meaningful operational impact, this is an opportunity to take your career to the next level.

Shifts Available:

Full-Time | AM | Shifts: 8:00 AM - 5:30 PM | Days: Monday - Friday

*May require occasional after-hours support for critical issues and projects

Expected starting wage range is $101,329.77 - $125,177.97. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

What You'll Do

Drive Cross-Functional Regional Collaboration (Bay Area Focus)

• Actively partner with Bay Area Regional Team leadership, including Operations, Clinical, Finance, HR, and Start-Up teams
• Participate in regional leadership forums, planning sessions, and operational meetings as the IT representative
• Align IT priorities with regional business objectives, program timelines, and regulatory requirements
• Collaborate cross-functionally to support program readiness, risk mitigation, and service continuity
• Serve as a key liaison between Corporate IT and Regional Teams, ensuring effective communication, coordination, and execution of initiatives

Lead Regional IT Operations

• Serve as the primary IT point of contact for the Bay Area region
• Ensure timely resolution of service requests and incidents in alignment with SLAs
• Provide escalation support for high-impact or priority technical issues
• Monitor system performance and proactively identify risks and service gaps

Drive Projects & Program Support

• Lead IT on-site support for programs
• Coordinate regional IT projects and corporate initiatives
• Ensure successful deployment, execution, and post-go-live support
• Deliver high-impact solutions to meet evolving program needs

Supervise & Develop Your Team

• Lead, coach, and support Regional IT Support Analyst
• Manage hiring, onboarding, performance evaluations, and career development
• Allocate resources and balance workload across the region
• Foster a culture of accountability, collaboration, and continuous improvement

Improve Processes & Service Delivery

• Ensure adherence to IT standards, processes, and best practices
• Support the development and adoption of SOPs, workflows, and service delivery models
• Identify inefficiencies and drive continuous improvement initiatives
• Promote consistency across all regional IT operations

Build Strong Partnerships

• Partner with program leaders and stakeholders to understand operational needs
• Translate business requirements into practical IT solutions
• Strengthen trust and collaboration between IT and program teams

Track Performance & Outcomes

• Monitor IT performance metrics and SLA compliance
• Provide reporting and insights to leadership on service trends and operational health
• Recommend improvements to enhance efficiency, reliability, and user experience

What You Bring to the Table (Must Have)

Required Qualifications

• Bachelor's degree in Information Technology or related field
• 5+ years of IT support supervisor experience in a multi-site or enterprise environment
• Experience leading teams or providing operational leadership
• Prior experience supervising IT support staff
• Experience working in cross-functional leadership environments
• Experience in healthcare, behavioral health, or regulated environments
• Familiarity with IT service management tools (e.g., ServiceNow, JIRA)
• Ability to regularly and frequently travel within assigned region
• Ability to stay within all local or site specific client standard operating procedures and work policies
• Physical Requirements: Ability to lift and transport IT equipment as needed
• Must be at least 18 years of age
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
• Valid and current driver's license, and personal vehicle insurance with your name listed as a driver.
• Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

Key Skills & Competencies

• Strong leadership and team development skills
• Excellent communication and stakeholder engagement abilities
• Ability to collaborate effectively across multiple functions and leadership levels
• Ability to manage competing priorities in a fast-paced environment
• Strong problem-solving and decision-making capability
• Customer-focused mindset with a commitment to service excellence

Why Join Us

• Opportunity to lead IT operations across a dynamic, multi-site Bay Area environment
• Direct impact on programs delivering critical behavioral health services
• Strong cross-functional partnerships with regional leadership teams

What's In It For You

• Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.

• Nine Paid Holidays

• Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship

• Online University Tuition Discount and Company Scholarships

• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan

• For more information visit:https://www.telecarecorp.com/benefits

Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

EOE AA M/F/V/Disability

*May vary by location and position type

Full Job Description will be provided if selected for an interview.

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.