DIRECTOR, EPIC INSTALL ANALYST TEAM

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Director, Epic Install Analysts, is a key enterprise leader accountable for delivering exceptional implementation outcomes defined by member KPIs through disciplined, process-driven execution, high-quality build, and strong cross-functional alignment. This role leads the technical teams responsible for Epic system build, configuration, and testing, ensuring each implementation is tailored to member needs while maintaining a high bar for quality, readiness, and performance.

The Director ensures full organizational readiness at go-live, including trained and confident end users, and drives rapid, stable transitions to steady-state operations with minimal disruption. Success is measured not only by delivery timelines, but by sustained post-go-live performance across stability, usability, revenue integrity, and clinical workflows, as well as overall member satisfaction and service responsiveness.

Operating with systems thinking and agile principles, this leader creates a scalable, predictable delivery model while adapting to the unique complexity of each member environment. The role is defined by accountability to outcomes over activity, anchoring decisions in member impact and system performance, and maintaining an unwavering focus on quality, service excellence, and execution discipline.

Essential Duties

• Lead the technical Epic Install Analyst organization responsible for system build, configuration, testing, and delivery across a portfolio of implementations
• Partner tightly with the Director of Install Project Management to ensure alignment of scope, timelines, resources, and execution, operating as a unified leadership model for successful delivery
• Drive the organization's install strategy, translating enterprise priorities into scalable, process-driven technical execution
• Ensure installs are aligned to member-specific goals and long-term success, not just initial delivery timelines
• Ensure go-live readiness through structured validation, testing, and quality assurance, including rigorous pre-go-live testing, defect management, and clear readiness criteria
• Enforce strong change control governance for build completion, maintaining quality and stability while enabling appropriate flexibility for member-specific configuration
• Define and own member success metrics and KPIs, ensuring implementations deliver measurable outcomes in stability, usability, revenue integrity, and clinical workflows
• Monitor and improve post-install performance outcomes, using data to continuously refine build and delivery practices
• Ensure full member readiness prior to go-live, including training proficiency, workflow adoption, and operational preparedness
• Lead high-quality go-lives and rapid stabilization, achieving time-to-stability targets aligned to OCHIN and member expectations
• Partner cross-functionally with Quality Assurance, Training, Maintenance, Development, Clinical Informatics, and OCHIN Billing Services to ensure seamless delivery and continuity from install through optimization
• Provide enterprise leadership and guidance on Epic systems, implementation processes, and delivery excellence
• Drive capacity planning, cross-training and workforce strategy to meet demand, ensuring the technical team is positioned to execute at scale
• Establish and maintain strong operational discipline, accountability, and performance management across leadership and analyst teams
• Track and report on organizational metrics, proactively managing risks, dependencies, and performance gaps
• Serve as an escalation point and internal consultant for complex implementation challenges
• Foster a high-performance, service-oriented culture, emphasizing collaboration, ownership, and continuous improvement
• Other duties as assigned

• Bachelor's degree in Healthcare Administration, Public Health, Business, or a related field (or equivalent combination of education and experience); Master's degree preferred
• Minimum 10 years of experience in Epic implementation, build leadership, or healthcare IT delivery
• Minimum 5 years of management/leadership experience
• Demonstrated success leading large-scale, multi-site Epic implementations or install portfolios, delivering measurable member outcomes
• Deep expertise in Epic build, workflows, and the full implementation lifecycle
• Proven experience driving organizational readiness, user adoption, and post-go-live stabilization
• Change management: The ability to manage, inspire, and lead through change.
• Mentoring and skill building: The ability and desire to share knowledge, delegate to, and mentor new leaders.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. Pay information by position level is listed below. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Physical Requirements/Work Environment:

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations, and teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for go-live installations or training which may require travel by air, vehicle, or train.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel may be required nationally based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/careerCOVID-19

Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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